Crisis Counselor
7 days ago
We are seeking a highly skilled and compassionate Crisis Counselor to join our team at Goodwill of the Finger Lakes. As a Crisis Counselor, you will play a critical role in providing crisis intervention and support to individuals in need.
Key Responsibilities- Provide crisis intervention and support to individuals in need, utilizing active listening skills and empathetic approach.
- Conduct in-depth screenings to identify community programs and resources that can assist clients with their needs.
- Answer crisis contacts via phone, assessing for suicide risk and providing referrals to appropriate community resources.
- Conduct follow-up calls to ensure client safety and well-being.
- Maintain strict confidentiality of sensitive information.
- Utilize prescribed software to accurately document client interactions.
- Obtain and document required data to identify gaps in services.
- Work rotating shifts, including nights and weekends, and be flexible to backfill shifts as needed.
- Attend and complete ASIST training and participate in department meetings and trainings.
- Associates degree in a related field or equivalent experience.
- One year of experience in customer service and/or call center industry.
- Prior mental health, case management, and/or social work background preferred.
- Ability to work in a hybrid work environment and be responsive to shifts as needed.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A comprehensive benefits package.
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988 Crisis Counselor
6 days ago
Rochester, New York, United States Goodwill of the Finger Lakes Full timeJob SummaryWe are seeking a highly skilled and compassionate Crisis Counselor to join our team at Goodwill of the Finger Lakes. As a Crisis Counselor, you will play a critical role in providing crisis intervention and support to individuals in need.Key ResponsibilitiesProvide crisis intervention and support to individuals in need, utilizing active listening...
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Family Support Counselor
2 weeks ago
Rochester, New York, United States Center for Youth Services Full timeCommunity-Based Prevention CounselorThe Community-Based Prevention Counselor plays a vital role in delivering continuous individual and family support to young individuals and their families seeking assistance from the Center. This position involves conducting a thorough evaluation to identify challenges related to substance use, gambling issues, and other...
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Rehabilitation Counselor
2 weeks ago
Rochester, New York, United States The Salvation Army Full timePosition OverviewThe Salvation Army's Adult Rehabilitation Centers play a vital role in transforming lives. Through the collection and resale of gently used items, we provide essential financial resources to assist individuals facing various social and spiritual challenges. Our in-residence rehabilitation program emphasizes fundamental needs, ensuring every...
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Rehabilitation Program Counselor
2 weeks ago
Rochester, New York, United States The Salvation Army Full timePosition OverviewThe Salvation Army's Adult Rehabilitation Centers play a vital role in transforming lives. By collecting and reselling gently used items, we generate the necessary funding to assist individuals facing various social and spiritual challenges. Our in-residence rehabilitation program emphasizes essential needs, ensuring that every participant...
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Senior Juvenile Care Counselor
2 weeks ago
Rochester, New York, United States Villa of Hope Full timePosition Overview: The Juvenile Care Counselor plays a vital role in supporting youth and families as they navigate challenges and work towards healing and growth. JOB TITLE: Senior Juvenile Care Counselor POSITION GRADE: 73 [ Salary Range: 15hr-20hr based on qualifications and experience] FSLA: Non Exempt DEPARTMENT: Juvenile Reporting Center...
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Senior Juvenile Support Counselor
2 weeks ago
Rochester, New York, United States Villa of Hope Full timePosition Overview: The Juvenile Support Counselor plays a vital role in assisting youth and families in overcoming challenges, fostering relationships, and nurturing hope for a brighter future. JOB TITLE: Senior Juvenile Support Counselor POSITION GRADE: 73 [ Salary Range: 15hr-20hr based on qualifications and experience] FSLA: Non Exempt ...
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Senior Juvenile Support Counselor
1 week ago
Rochester, New York, United States Villa of Hope Full timePosition Title: Juvenile Support Counselor Organization: Villa of Hope is dedicated to assisting youth and families in mending relationships, overcoming trauma, and fostering hope for a brighter future. POSITION GRADE: 73 [Salary Range: $15/hr - $20/hr based on education and experience] FSLA: Non-Exempt DEPARTMENT: Juvenile Reporting Center (JRC) ...
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Senior Juvenile Reporting Center Counselor
1 week ago
Rochester, New York, United States Villa of Hope Full timeJob OverviewPosition Title: JRC CounselorDepartment: Juvenile Reporting Center (JRC)Position Grade: 73 [Salary Range: $15/hr - $20/hr based on qualifications and experience]FSLA Status: Non-ExemptSupervisor: JRC SupervisorOrganization Mission: Villa of Hope is dedicated to assisting youth and families in mending relationships, overcoming trauma, and...
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Family Wellness Advisor
2 weeks ago
Rochester, New York, United States Center for Youth Services Full timeCommunity Support CounselorThe Community Support Counselor plays a crucial role in delivering continuous individual and family guidance to adolescents and their families who are utilizing the services of the Center. This position involves conducting thorough evaluations to identify challenges related to substance use, gambling issues, and other factors that...
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Youth Shelter Support Specialist
2 weeks ago
Rochester, New York, United States Center for Youth Services Full timePosition OverviewThis role involves part-time, relief/per diem work with flexible hours that may include days, evenings, overnight shifts, and weekends.The Relief Emergency Shelter Counselor plays a crucial role in fostering a supportive and nurturing environment within a 24/7 youth shelter. Responsibilities include overseeing residents, providing individual...
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Youth Support Specialist
6 days ago
Rochester, New York, United States Center for Youth Services Full timeJob OverviewThe Center for Youth Services is seeking a dedicated and compassionate individual to join our team as an Emergency Shelter Counselor. This is a relief/per diem, part-time position that requires flexibility and a commitment to supporting vulnerable youth.Key Responsibilities:Supervise and Support Youth: Provide guidance and oversight to residents...
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Senior Juvenile Reporting Center Advisor
1 week ago
Rochester, New York, United States Villa of Hope Full timePosition Overview: The Juvenile Reporting Center (JRC) Advisor plays a crucial role in supporting youth and families as they navigate challenges and work towards healing and hope for a brighter future. JOB TITLE: JRC Advisor POSITION GRADE: 73 [ Salary Range: 15hr-20hr based on qualifications and experience] FSLA: Non Exempt DEPARTMENT:...
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Senior Juvenile Reporting Center Advisor
1 week ago
Rochester, New York, United States Villa of Hope Full timePosition Overview: The Juvenile Reporting Center (JRC) Advisor plays a crucial role in fostering a supportive environment for youth and their families, aiding them in overcoming challenges and nurturing hope for a brighter future. JOB TITLE: JRC Advisor POSITION GRADE: 73 [ Salary Range: 15hr-20hr based on qualifications and experience] FSLA: Non...
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Triage Counselor
3 months ago
Rochester, United States Center for Youth Services Full timeJob DescriptionJob DescriptionOVERVIEW:The full-time Evening Triage Counselor position is 35 hours per week with a pay range of $18.00- $20.00 per hour. The schedule for this position is Monday-Friday, 11:00am -7:00pm.The Triage Counselor is responsible for providing crisis counseling and responsive care for youth ages 12-21 seeking Center services...
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Triage Counselor
3 weeks ago
Rochester, United States Center for Youth Services Part time $19 - $21Job DescriptionJob DescriptionOVERVIEW:This is a part-time Evening Triage Counselor position. The schedule for this position is Monday-Friday, 5:00pm -9:00pm.The Triage Counselor is responsible for providing crisis counseling and responsive care for youth ages 12-21 seeking Center services (Including Counseling, Emergency Housing and Transitional Living)....
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Prevention Counselor
3 months ago
Rochester, United States Center for Youth Services Full timeJob DescriptionJob DescriptionThe hours for this position are generally Monday - Friday, 10 am - 6 pm. This is a full-time, 35 hours per week, 12-month position. Counselors must occasionally work outside their regular hours to meet the needs of the youth served. The pay range is $18-$20.The Community-Based Prevention Counselor is responsible for providing...
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Evening Triage Counselor
3 months ago
Rochester, United States Center for Youth Services Full timeJob DescriptionJob DescriptionThis is a full-time position. The schedule for this position is Monday-Friday, 1:00pm-9:00pm (35 hours per week)The Triage Counselor is responsible for providing crisis counseling and responsive care for youth ages 12-21 seeking Center for Youth services (Including Counseling, Emergency Housing and Transitional Living). The...
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988 Crisis Counselor
7 days ago
Rochester, United States Goodwill of the Finger Lakes Full timeJob DescriptionJob DescriptionNote:Mandatory training is held ON-SITE for 3-4 weeks during 8am-5pm timeframe.Shifts Available: Full-Time8am-4pm, Thurs-Mon9am-5pm, Mon, Wed-Sat12pm-8pm Mon, Wed-Sat1:30pm-9:30pm, Sat-Wed2pm-10pm, Thurs-Mon2pm-10pm, Wed-SunSUMMARY:211/LIFE LINE is a mission service of Goodwill of the Finger Lakes that provides crisis/suicide...
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Evening Triage Counselor 12 to 8 pm
2 weeks ago
Rochester, United States Center for Youth Services Full timeJob DescriptionJob Description$1,500.00 HIRING BONUS AVAILABLE!The full-time Evening Triage Counselor position is 35 hours per week with a pay rate of $23 per hour. The schedule for this position is Monday-Friday, 12:00pm-8:00pm.The Evening Triage Counselor is responsible for providing crisis counseling and responsive care for youth ages 12-21 seeking Center...
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School Counselor
3 months ago
Rochester, United States Villa of Hope Full timeJob DescriptionJob DescriptionSchool CounselorVilla of Hope helps youth and families rebuild relationships, recover from trauma and renew Hope for their future. JOB TITLE: School CounselorDEPARTMENT/PROGRAM: EducationSUPERVISOR: Director of EducationGRADE: 81 [ salary range: 20.90-35.60/hr commensurate with education and experience ] ESSENTIAL...
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Emergency Shelter Counselor
3 months ago
Rochester, United States Center for Youth Services Full timeJob DescriptionJob DescriptionThese are relief/per diem, part-time positions. Hours can include a combination of days, evenings, overnights and weekends.The Relief Emergency Shelter Counselor is responsible for supporting and managing a caring 24.7 youth shelter environment including: supervision of residents, one-to-one counseling, teaching independent...
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Emergency Shelter Counselor
2 months ago
Rochester, United States Center for Youth Services Full timeJob DescriptionJob DescriptionThese are relief/per diem, part-time positions. Hours can include a combination of days, evenings, overnights and weekends.The Relief Emergency Shelter Counselor is responsible for supporting and managing a caring 24.7 youth shelter environment including: supervision of residents, one-to-one counseling, teaching independent...
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Life Line Crisis Chat
1 month ago
Rochester, United States Goodwill of the Finger Lakes Full timeJob DescriptionJob DescriptionSUMMARY:211/LIFE LINE is a mission service of Goodwill of the Finger Lakes that provides crisis/suicide hotline and information & referral program offering crisis intervention, needs assessment, and referrals to health and human services organizations that can assist with those identified needs. This position will handle...
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Life Line Crisis Chat
1 month ago
Rochester, United States Goodwill of the Finger Lakes Full timeSUMMARY: 211/LIFE LINE is a mission service of Goodwill of the Finger Lakes that provides crisis/suicide hotline and information & referral program offering crisis intervention, needs assessment, and referrals to health and human services organizations that can assist with those identified needs. This position will handle incoming National Chat/ Text...
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Life Line Crisis Chat
1 week ago
Rochester, United States Goodwill of the Finger Lakes Full timeJob DescriptionJob DescriptionNOTE: Mandatory training is held ON-SITE the first 3-4 weeks. Schedule Options: Full Time12-8pm Fri-Tues12-8pm Wed-Sun12-8pm Sat-Wed12-8pm Sun-Thurs.12-8pm Tues-Sat.12-8pm Thurs-MonSUMMARY:211/LIFE LINE is a mission service of Goodwill of the Finger Lakes that provides crisis/suicide hotline and information & referral program...
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Mental Health Counselor
2 weeks ago
Rochester, United States TransForce Full timeMental Health Counselor Apply now Job no: 497059 SUNY Budget Title: Counselor Salary Level/Grade: SL3 Work type: Full time Location: Rochester, NY Department: EOC Counseling and Student Life The SUNY Rochester EOC (REOC) has been an established adult educational facility in the city of Rochester NY for over 50 years. Conveniently located in Downtown...
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Senior JRC Counselor
1 month ago
Rochester, United States Villa of Hope Full timeJuvenile Reporting Center Counselor Villa of Hope helps youth and families rebuild relationships, recover from trauma and renew Hope for their future. JOB TITLE: JRC Counselor POSITION GRADE: 73 [ Salary Range: 15hr-20hr commensurate with education and experience] FSLA: Non Exempt DEPARTMENT: Juvenile Reporting Center (JRC) ...
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Senior JRC Counselor
1 month ago
Rochester, United States Villa of Hope Full timeJob DescriptionJob DescriptionJuvenile Reporting Center CounselorVilla of Hope helps youth and families rebuild relationships, recover from trauma and renew Hope for their future.JOB TITLE: JRC Counselor POSITION GRADE: 73 [ Salary Range: 15hr-20hr commensurate with education and experience] FSLA: Non Exempt DEPARTMENT: Juvenile Reporting Center...
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Emergency Shelter Counselor
3 months ago
Rochester, United States Center for Youth Services Full timeJob DescriptionJob DescriptionThere are multiple shifts available - combination of days/evenings/weekends.The Emergency Shelter team provides emergency survival-support services to homeless and runaway youth 24 hours/day, 7 days/week, year-round in a 12-bed residence for youth ages 12-17. Counselors strive to engage and establish mutually respectful,...
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Emergency Shelter Counselor
3 months ago
Rochester, United States Center For Youth Full timeThere are multiple shifts available - combination of days/evenings/weekends. The Emergency Shelter team provides emergency survival-support services to homeless and runaway youth 24 hours/day, 7 days/week, year-round in a 12-bed residence for youth ages 12-17. Counselors strive to engage and establish mutually respectful, trusting relationships with the...
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Emergency Shelter Counselor
2 months ago
Rochester, United States Center for Youth Services Full timeJob DescriptionJob DescriptionThere are multiple shifts available - combination of days/evenings/weekends.The Emergency Shelter team provides emergency survival-support services to homeless and runaway youth 24 hours/day, 7 days/week, year-round in a 12-bed residence for youth ages 12-17. Counselors strive to engage and establish mutually respectful,...
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Senior JRC Counselor
2 months ago
Rochester, United States Villa of Hope Full timeJob DescriptionJob DescriptionJJuvenile Reporting Center Senior Counselor Villa of Hope helps youth and families rebuild relationships, recover from trauma and renew Hope for their future. JOB TITLE: JRC Senior Counselor POSITION GRADE: 78 [ Salary Range: 17.15hr-28.35hr commensurate with education and...
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Senior JRC Counselor
2 months ago
Rochester, United States Villa of Hope Full timeJob DescriptionJob DescriptionJJuvenile Reporting Center Senior Counselor Villa of Hope helps youth and families rebuild relationships, recover from trauma and renew Hope for their future. JOB TITLE: JRC Senior Counselor POSITION GRADE: 78 [ Salary Range: 17.15hr-28.35hr commensurate with education and...