**Director, Global Operations Systems Lead**

5 days ago

Menlo Park, California, United States C Psystems Full time

**Job Summary**

C Psystems is seeking a seasoned leader to join our Global Operations team as a Director, Global Operations Systems Lead. This role will be responsible for leading the development and implementation of strategic initiatives to transform the quality of agent tooling for Operations, including leveraging AI in our tooling.

**Key Responsibilities**

  • **Lead Cross-Functional Teams**: Serve as a leader for Operations' Tool needs, working cross-functionally with global teams and leadership across the company to identify new strategic tool investment areas, identify process improvement opportunities, and influence platform and tooling roadmaps as part of the product development cycle.
  • **Influence Technical Roadmap**: Influence the technical roadmap for engineering, ensuring Ops' critical needs are represented and prioritized, and building strong relationships with multiple engineering stakeholders.
  • **Strategic Initiatives**: Lead strategic initiatives to transform the quality of agent tooling for Operations, including bringing perspective on how we should best be leveraging AI in our tooling.
  • **Visionary Leadership**: Provide strong and visionary leadership to your teams, enhance and develop a strong team culture of trust and commitment to impact in how we support our community, define north star for world-class community support experience.
  • **People Strategy**: Partner with global leaders, HR, L&D & Recruiting to develop and execute on a holistic people strategy to attract, retain, and develop top talent and role model leadership best practices.
  • **Global Ops Priorities**: Deliver on key Global Ops Priorities, partnering with other leaders to improve how we operate and deliver results for C Psystems.

**Requirements**

  • **Operations Domain Experience**: 10+ years of operations domain experience, managing multi-country operations in domains such as customer service, tooling and platforms, risk management, process improvement in operations.
  • **Technical Roadmap Experience**: Experience engaging on and shaping technical roadmaps to deliver on team priorities.
  • **People Management Experience**: 10+ years people management experience, including managing leaders and managing remotely across regions, proven track record of attracting, scaling, and developing teams.
  • **Cross-Functional Leadership**: Cross-functional leadership and relationship building: Experience working cross-functionally with all levels of management, both internally and externally.
  • **Thought Leadership**: Strategic thinker with proven track record of transforming operations to provide customer experience through innovation and improvement.
  • **Effective Communication**: Experience communicating effectively to all levels of the organization, including executives.

**About C Psystems**

C Psystems builds technologies that help people connect, find communities, and grow businesses. When we launched our operations, it changed the way people connect. Our technologies further empowered billions around the world. Now, we are moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at C Psystems help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

**Equal Employment Opportunity**

C Psystems is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

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