**Global Operations Director**

4 days ago


Menlo Park, California, United States Meta Full time

About the Role

We are seeking a seasoned leader to join our Global Operations team at Meta. As a Director of Global Operations, you will be responsible for leading the development and implementation of strategic initiatives to transform the quality of agent tooling for Operations.

Key Responsibilities

  • Serve as a leader for Operations' Tool needs, working cross-functionally with global teams and leadership to identify new strategic tool investment areas and process improvement opportunities.
  • Influence the technical roadmap for engineering, ensuring Ops' critical needs are represented and prioritized, and build strong relationships with multiple engineering stakeholders.
  • Lead strategic initiatives to transform the quality of agent tooling for Operations, bringing perspective on how to leverage AI in our tooling.
  • Provide strong and visionary leadership to your teams, enhancing and developing a strong team culture of trust and commitment to impact in how we support our community.
  • Partner with global leaders, HR, L&D & Recruiting to develop and execute on a holistic people strategy to attract, retain, and develop top talent and role model leadership best practices.
  • Deliver on key Global Ops Priorities, partnering with other leaders to improve how we operate and deliver results for Meta.

Requirements

  • 10+ years of operations domain experience, managing multi-country operations in domains such as customer service, tooling and platforms, risk management, process improvement in operations.
  • Experience engaging on and shaping technical roadmaps to deliver on team priorities.
  • 10+ years people management experience, including managing leaders and managing remotely across regions, with a proven track record of attracting, scaling, and developing teams.
  • Cross-functional leadership and relationship building: Experience working cross-functionally with all levels of management, both internally and externally.
  • Thought leadership: Strategic thinker with a proven track record of transforming operations to provide customer experience through innovation and improvement.
  • Experience communicating effectively to all levels of the organization, including executives.


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