Bilingual Spanish Customer Support Representative

10 hours ago


Mahwah, New Jersey, United States Percepta Full time
Job Title: Bilingual Spanish Customer Support Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Spanish Customer Support Representative. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Responsibilities:
  • Provide world-class customer service through various communication channels, including phone, email, and chat.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain a deep understanding of our products and services to provide accurate information to customers.
  • Meet or exceed customer satisfaction targets and key performance indicators.
Requirements:
  • Bilingual in Spanish and English, with excellent written and verbal communication skills.
  • Minimum of one year of customer service experience, preferably in a call center environment.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving skills and ability to think critically.
  • Excellent time management and organizational skills.
What We Offer:
  • Competitive hourly rate of $23 per hour.
  • Hybrid work schedule with opportunities for remote work.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • 401(k) plan with company match.
  • Training and development opportunities to enhance your skills and career growth.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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