Bilingual Spanish Roadside Assistance Representative

4 days ago


Mahwah, New Jersey, United States Percepta Full time
Job Title: Bilingual Spanish Roadside Assistance Representative

Join Percepta, a leading contact center solutions provider, as a Bilingual Spanish Roadside Assistance Representative. In this role, you will provide world-class customer service to Volvo owners, dispatching towing and roadside services, resolving customer complaints, and addressing questions regarding their vehicle.

Key Responsibilities:
  • Coordinate towing and roadside services for owners
  • Provide highest level of customer support through omni-channel solution (voice calls, emails, chat, and SMS)
  • Answer questions to Volvo Car owners and prospects about product purchase or familiarization
  • Authority to handle customers who contact Volvo to facilitate resolution of their issues
  • Make all reasonable efforts to ensure customer satisfaction
  • Escalate unresolvable or beyond scope of authority issues to senior team members
  • Responsible for proper documentation and coding in Volvo proprietary software
  • Advise Customer Care Center Manager, Supervisor, Team Leader and/or appropriate Field Manager of any trends or concerns with customer handling, or product/service-related issues for action
Requirements:
  • High School Required, College Degree a plus
  • 1-3 years of relevant work experience
  • Bilingual in Spanish is a must, must be able to pass written and oral assessments in both languages
  • Roadside dispatching or emergency call response experience is preferred
  • Previous experience working independently and in a team environment
What We Offer:
  • Starting hourly rate of $23 per hour ($21 base plus $2 bilingual premium)
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)

Percepta is an Equal Opportunity Employer. We require all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.



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