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Bilingual French Customer Support Representative
2 months ago
We are seeking a highly skilled and multilingual customer support representative to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, utilizing your fluency in French and English to communicate effectively.
Key Responsibilities- Provide top-notch customer support through various communication channels, including phone, email, and chat.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Work collaboratively with internal teams to ensure seamless customer experiences.
- Stay up-to-date on product knowledge and industry trends to provide informed support.
- Meet or exceed performance metrics and quality standards.
- Bilingual English and French language proficiency, with excellent written and verbal communication skills.
- High school diploma or equivalent required; college degree preferred.
- Previous customer service experience, preferably in a call center environment.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving skills and attention to detail.
- A competitive hourly rate of $20.00, inclusive of a bilingual French premium.
- A comprehensive benefits package, including health, dental, and vision insurance.
- A flexible schedule, with opportunities for career growth and professional development.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
Percepta is a leading provider of customer experience solutions, with a commitment to delivering exceptional service to our clients. Our team is dedicated to fostering a culture of service, respect, and growth, and we are seeking like-minded individuals to join our team.
