Reception Operations Specialist
2 weeks ago
The Reception Operations Specialist plays a crucial role in managing the front desk area, ensuring that all visitors are greeted warmly and efficiently. This position is vital for creating a welcoming atmosphere and directing inquiries to the appropriate personnel within Foundation Automotive Corp.
Key Responsibilities
- Arrive on time and promptly inform management of any absences.
- Welcome guests, assess their needs, and facilitate their connection with the relevant department.
- Manage a multi-line phone system, ensuring all incoming calls are answered courteously and directed swiftly to the right individual or department.
- Reduce wait times for callers and provide regular updates to those on hold.
- Document detailed messages for calls that cannot be completed, including the caller's name, contact number, time of the call, and the information requested, ensuring timely delivery to the concerned party.
- Acquire a solid understanding of basic dealership information to assist callers with general inquiries.
- Alert the appropriate staff regarding any issues with the phone system.
- Supervise the visitor sign-in and security protocols.
- Maintain the schedule for conference room reservations.
- Follow a consistent and reliable work schedule.
- Exhibit ethical business practices and integrity in all interactions to uphold the Foundation Automotive brand.
- Perform all duties in a safe and effective manner.
- Other responsibilities as assigned.
Qualifications
- Valid Driver's License with a satisfactory driving record.
- Preferred experience of six months in a receptionist role.
- High school diploma or equivalent is required.
- Successful completion of pre-employment screening.
- Authorization to work in the USA.
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