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Nighttime Reception Specialist

2 months ago

Savannah, Georgia, United States Fairfield Inn & Suites Savannah Airport Full time
Position Overview

The Night Auditor plays a crucial role in ensuring a seamless experience for our guests during their stay at Fairfield Inn & Suites Savannah Airport. This position involves a variety of responsibilities that contribute to the overall guest satisfaction and operational efficiency of the hotel.

Key Responsibilities
  1. Guest Registration: Welcome guests, manage room assignments, and accommodate special requests to enhance their experience.
  2. Room Management: Assist with pre-registration and ensure rooms are blocked for reservations as needed.
  3. Financial Procedures: Adhere to established credit, check-cashing, and cash-handling policies to maintain financial integrity.
  4. Room Status Awareness: Maintain an understanding of room statuses and effectively track updates.
  5. Room Knowledge: Familiarize yourself with room locations, types, and rates to provide accurate information to guests.
  6. Sales Techniques: Utilize suggestive selling methods to promote room bookings and additional hotel services.
  7. Housekeeping Coordination: Communicate room status updates to the housekeeping team regarding check-outs, special requests, and maintenance needs.
  8. Reservations Insight: Possess a working knowledge of the reservations department, handling same-day and future bookings as necessary.
  9. Key Management: Organize and file room keys efficiently.
  10. Equipment Proficiency: Operate front office equipment competently.
  11. Guest Check-Out: Facilitate the check-out process for guests smoothly.
  12. Charge Posting: Accurately post and file all charges to guest, master, and city ledger accounts.
  13. Safe Deposit Procedures: Follow protocols for issuing and closing safe deposit boxes.
  14. Telephone Etiquette: Maintain professional telephone communication.
  15. Mail Handling: Process mail, packages, and messages according to established procedures.
  16. Daily Updates: Review the pass-on log and bulletin board to stay informed about daily activities and meetings.
  17. Team Meetings: Participate in departmental meetings to stay aligned with team goals.
  18. Maintenance Coordination: Work with the engineering and maintenance team to address guestroom maintenance issues.
  19. Incident Reporting: Report any unusual occurrences or requests to management.
  20. Safety Awareness: Understand and follow all safety and emergency procedures, including accident prevention policies.
Qualifications

Education: High school diploma or equivalent. Proficiency in the primary language(s) used in the workplace is essential.

Experience: Previous experience in a hotel environment is preferred.

Physical Requirements: The role requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and the ability to lift and carry up to 40 pounds occasionally.