Healthcare Registration Specialist
2 weeks ago
FLSA Employment Status: Nonexempt/Hourly
POSITION OVERVIEW
The Patient Admission Coordinator is responsible for the efficient registration of patients and the management of associated documentation. This role involves interviewing incoming patients or their representatives to gather necessary information for admission into the healthcare registration system.
Reporting Structure: Reports to the Admissions Supervisor
MINIMUM QUALIFICATIONS
Education
A High School Diploma or GED Equivalent is required. Additional business training is preferred.
Work Experience
Experience in customer service is essential, with prior experience in a healthcare setting being advantageous.
License/Certification
Familiarity with patient registration systems is preferred.
CORE COMPETENCIES
Understanding of the organization's Mission and Vision
Adherence to Core Values
Compliance with Standards of Conduct
Knowledge of AIDET and Organizational Expectations
Commitment to Safety and Quality
Flexibility and Customer Service Orientation
Awareness of Diversity and Inclusion
Financial Acumen
Understanding of Patient Safety Protocols
Knowledge of Biohazard Waste Management
Compliance with Hand Hygiene Standards
JOB-SPECIFIC COMPETENCIES
Departmental Expertise
Familiarity with hospital or nursing home admission processes.
Professional and courteous telephone communication; efficient call routing.
Timely and responsible message forwarding.
Welcoming demeanor for visitors.
Accurate typing skills with a focus on precision.
Legible handwriting.
Ability to complete tasks effectively and efficiently.
ESSENTIAL FUNCTIONS
Conduct interviews with patients or their representatives to collect and document essential information, including name, address, age, religion, emergency contacts, attending physician, and responsible party for billing.
Provide explanations of hospital policies, including visiting hours, billing procedures, and fee schedules.
Assist in escorting patients to their designated rooms or units.
Input patient admission data into the computer system and ensure that printed copies are directed to the appropriate departments.
Secure signed agreements from patients to safeguard the interests of the healthcare facility.
May be involved in assigning patients to specific rooms or wards.
May compile data for occupancy and census records.
May handle patients' valuables and process payments on accounts.
ADDITIONAL RESPONSIBILITIES
May perform clerical and administrative tasks as needed. Engages in other duties and special projects as assigned.
PHYSICAL DEMANDS
This position operates within a professional office environment, utilizing standard office equipment.
The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role.
While fulfilling the responsibilities of this position, the employee may occasionally be required to stand, walk, sit, use hands for various tasks, reach with hands and arms, climb stairs, and communicate verbally.
The employee must occasionally lift or move office supplies weighing up to 20 pounds.
Vision correction may be necessary for optimal performance.
Hearing assistance may be required for effective communication.
Exposure to infectious and contagious diseases may occur.
Interaction with patients may happen under diverse circumstances.
Ability to manage emergency or crisis situations is essential.
Work hours may vary and include irregular shifts.
Protective equipment may be required as necessary.
Ability to pass all health screenings, including random drug tests, is mandatory.
PHYSICAL ABILITIES AND REQUIREMENTS
Activity
Occasionally (1-33%)
Frequently (34% to 66%)
Continuously (67% to 100%)
Sitting
X
Walking
X
Standing
X
Bending
X
Squatting
X
Climbing
X
Kneeling
X
Twisting
X
Lifting
X
Carrying
X
Pushing
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