Senior Client Relations Specialist

2 weeks ago


Charlotte, North Carolina, United States Mauser Packaging Solutions Full time

Mauser Packaging Solutions is a leading provider of rigid metal and plastic containers across North America. Our extensive range of products and wide geographical presence have established us as a dominant force in the general line packaging sector. We deliver comprehensive packaging solutions tailored for various applications.

Senior Client Relations Specialist serves as the primary point of contact between Mauser Packaging Solutions and its key clientele. By collaborating with all operational departments within the organization, this role ensures that customer expectations are not only met but surpassed, while aligning with the company's strategic objectives. Key responsibilities include overseeing daily order backlogs, verifying accuracy, identifying potential challenges, and addressing them in accordance with the customer's business needs.

Key Responsibilities:

  • Conducts daily reviews of open orders for accuracy and completeness for designated Key Accounts.
  • Proactively communicates any changes or delays in orders.
  • Collaborates with Customer Service Representatives and Operations teams to resolve issues and mitigate risks.
  • Regularly meets with the Key Account Manager to discuss account status.
  • Manages customer portal activities where applicable.
  • Oversees consignment programs and inventory management as necessary.
  • Performs additional duties as required.

Qualifications:

  • Preferred: Associate's or Bachelor's Degree.
  • Minimum of 5 years of experience in customer service.
  • Proficient in Microsoft Office Suite (Excel, Word), Outlook, and Internet applications.
  • Experience with QAD or Solomon is a plus.
  • Proven track record managing multi-location Fortune 500 clients.
  • Ability to thrive in a fast-paced, high-volume environment with a focus on precision and promptness.
  • Skilled in shifting between proactive and reactive tasks as needed.
  • Exceptional verbal and written communication skills.
  • Strong advocacy for customer service and adept problem-solving abilities.
  • Capable of building robust relationships with clients and plant staff.
  • Ability to make informed decisions and understand their implications for both customers and the business.


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