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Client Relations Specialist

2 months ago

Charlotte, North Carolina, United States Townsquare Interactive Full time
Client Relations Specialist

Position Overview:
This role is centered around fostering strong relationships with our clientele while working within a dynamic team environment.

About Townsquare Interactive:
Townsquare Interactive is dedicated to supporting small and medium-sized enterprises in achieving their goals. Our comprehensive business management solutions are designed to enhance customer engagement and drive success.

We offer a wide array of services, including business management software, website development, search engine optimization, social media management, and reputation monitoring, ensuring that all digital needs are met.

Our mission is to streamline success for businesses of various sizes.

The Client Relations Opportunity:
As a Client Relations Specialist, you will serve as the primary point of contact between our clients and the account management team. Your daily responsibilities will involve engaging with clients via phone, understanding their requirements, and proactively addressing their needs. You will facilitate communication between clients and the appropriate departments to ensure their concerns are effectively managed.


We are looking for individuals who thrive in conversational settings, possess exceptional needs assessment skills, and excel in interdepartmental communication.

Your outstanding customer service and communication abilities will contribute to creating positive experiences for our clients. If you resonate with this description, we encourage you to consider this opportunity.

Key Responsibilities:
  • Engage clients in a warm and professional manner to build rapport and deliver exceptional service.
  • Conduct outbound calls to existing clients to identify and address potential needs.
  • Facilitate the transfer of calls and communicate client requirements across various departments.
  • Act as the intermediary between clients and the account management team.

Qualifications:
  • Bachelor's Degree.
  • Strong verbal and written communication skills.
  • Active listening capabilities.
  • Exceptional interpersonal skills and the ability to build rapport.
  • Problem-solving aptitude.
  • Ability to manage multiple tasks effectively.

Benefits:
  • Three weeks of paid time off plus nine paid holidays.
  • Comprehensive medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Casual and energetic work environment.
  • Opportunities for career advancement.
  • Company-provided laptop.
  • Competitive salary with a bonus program.

Why Join Townsquare Interactive?
We are a team of motivated individuals who encourage personal and professional growth. Expect a vibrant and competitive workplace.

To support your success, you will participate in an extensive training program within a positive and nurturing culture that promotes individual and collective development.

Our track record of internal promotions reflects our commitment to fostering growth within our team. Whatever your career aspirations may be, you will have the opportunity to take meaningful steps toward achieving your goals.