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Client Relations Specialist

2 months ago

Charlotte, North Carolina, United States Advancing Eco Agriculture Full time

About Us

Advancing Eco Agriculture is a leader in sustainable farming practices, dedicated to fostering relationships that enhance the health and productivity of agriculture. Since our inception, we have been at the forefront of innovative crop nutrition consulting, impacting millions of acres across North America.

Our Mission

We aim to empower growers to rejuvenate their soils and cultivate crops that are not only more nutritious but also yield higher quality results. Our commitment extends beyond agriculture; we strive to positively influence the lives of farmers and consumers alike.

Customer Experience Philosophy

We prioritize exceptional customer experiences, believing that every interaction matters. Our goal is to ensure that our customers feel valued and supported throughout their journey with us. We are looking for individuals who are passionate about engaging with customers, understanding their needs, and providing thoughtful solutions.

Position Overview

We are seeking a dedicated and empathetic Customer Care Operations Specialist. The ideal candidate will be a proactive self-starter with a strong foundation in customer service. A background in botanical sciences or agronomy is highly desirable. This role requires a strategic thinker who can quickly learn about our products and services.

Key Responsibilities

  • Deliver exceptional customer service through effective communication.
  • Address customer inquiries and concerns with empathy and professionalism.
  • Manage customer interactions across various platforms.
  • Coordinate with sales teams to ensure smooth lead transitions.
  • Identify and propose innovative solutions to customer challenges.
  • Track orders and ensure a seamless customer experience.
  • Perform additional duties as required.

Qualifications

  • Excellent written and verbal communication skills.
  • A minimum of three years in customer service or related fields.
  • Strong interpersonal skills with a focus on human connection.
  • Adept at identifying customer journey successes and challenges.
  • Proficient in standard business software and technology.
  • Ability to collaborate effectively across teams.
  • High emotional intelligence and critical thinking abilities.

Preferred Skills

  • Interest in regenerative agriculture.
  • Familiarity with CRM software.
  • Experience with VoIP communication tools.
  • Ability to thrive in a dynamic environment.
  • Comfortable working both independently and as part of a team.
  • Agility in systems and process management.

Benefits

  • Comprehensive health care plan (medical, dental, and vision).
  • Retirement savings plan options.
  • Generous paid time off policy.
  • Opportunities for training and professional development.
  • Access to wellness resources.