Community Engagement Specialist

2 weeks ago

Newport Beach, California, United States UDR Full time

UDR, Inc. and its affiliated entities are in search of a Community Engagement Specialist to become a vital part of our team. This role is essential in enhancing the living experience within our residential communities.

Are you passionate about delivering exceptional service and creating memorable experiences for residents? Do you aspire to be a 'Service Champion' dedicated to enhancing resident satisfaction?

As a Community Engagement Specialist, you will have the opportunity to elevate the resident experience, fostering a sense of community and loyalty among residents.

Key Responsibilities:

  • Work collaboratively with the management team to address resident inquiries and resolve issues effectively.
  • Greet potential residents, current residents, and service providers, providing information about the community, amenities, and leasing details.
  • Respond to phone calls and messages in a timely and professional manner, directing inquiries to the appropriate personnel.
  • Systematically manage incoming packages for residents.
  • Organize and promote community events and activities, such as charitable initiatives and seasonal celebrations, aimed at enhancing resident engagement.
  • Oversee key management processes, ensuring proper distribution and documentation of keys and access devices.
  • Conduct property tours for prospective residents, addressing questions regarding lease agreements and community features.
  • Facilitate the distribution of welcome materials to new residents, including an introduction to community amenities.
  • Clarify the 'Move-In Inventory' process to new residents and ensure completion of necessary documentation.
  • Verify compliance with mandatory insurance requirements prior to resident move-in.
  • Coordinate move-in schedules, ensuring coverage during scheduled absences.
  • Collaborate with various teams to meet leasing and renewal objectives.
  • Utilize customer relationship management tools to manage resident interactions and service requests efficiently.
  • Prepare market analysis and comparative reports as needed.
  • Adhere to all company policies and procedures related to employment.
  • Demonstrate commitment to UDR's core values in all aspects of the role.
  • Perform additional duties as required.
Qualifications:
  • Experience in customer service.
  • Background in multi-family housing, hospitality, or retail sectors.
  • At least one year of office experience is required.
Education:
  • A High School Diploma or equivalent is required.
Career Growth Opportunities:

We provide continuous educational resources to support the professional development of our employees, fostering an environment that encourages personal and career advancement. Our employees are recognized as the most valuable asset of our organization.

Comprehensive Benefits:

We offer an extensive benefits package, including a company-matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays annually), in addition to company-observed holidays, discounts for living in our premier communities, tuition reimbursement, company-sponsored events, community service days, and our annual recognition program for outstanding customer service and operational excellence.

Benefits Include:
  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts for medical and dependent care
  • Lifestyle Spending Account
  • Supplemental Life and Disability Insurance
  • 401(k) Plan with company matching
Compensation:

Hourly wage ranges from $19.50 to $22.50, based on experience.

About UDR, Inc.

UDR, Inc., a publicly traded company, is among the largest owners and managers of residential apartment communities in the nation. Join a company that leads the industry in transformative change and operational excellence.

UDR, Inc. is an Equal Employment Opportunity Employer, committed to providing equal opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind. This policy applies to all employment terms and conditions, including recruitment, hiring, promotion, and training. UDR is dedicated to maintaining a diverse workforce and an inclusive work environment, ensuring equitable access and opportunities for all associates.

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