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Customer Engagement Specialist

2 months ago

Long Beach, California, United States Mela Group, Inc. Full time
Position Overview

The Customer Engagement Specialist plays a crucial role in facilitating outreach enrollment processes. This position serves as the primary liaison for customer inquiries and concerns, ensuring a high level of satisfaction.

Key Responsibilities
  • Address and resolve customer inquiries related to enrollment.
  • Act as the main point of contact for customers, providing timely and effective support.
  • Escalate complex product-related issues to the appropriate Product Support department for resolution.
  • Manage a significant volume of customer interactions, ensuring each inquiry is handled with care and professionalism.
Skills and Qualifications

Successful candidates will possess strong communication skills, a customer-focused mindset, and the ability to work efficiently in a fast-paced environment. Experience in customer service or related fields is preferred.