Client Support Specialist

3 weeks ago


Souderton, Pennsylvania, United States Craft-Bilt Mfg. Co. Full time

Location: Souderton, PA, USA | Employment Type: Full Time

Join Our Team as a Client Support Specialist

About Craft-Bilt Manufacturing Co.: Craft-Bilt Manufacturing Co. is a leader in the home improvement sector, specializing in both residential and commercial remodeling solutions. With over 76 years of family ownership, we pride ourselves on delivering exceptional outdoor enhancement products such as sunrooms, awnings, solar shades, canopies, aluminum and glass railings, and waterproof aluminum decks. Our guiding principle is simple: "Enthusiastic Employees...Flawless Performance...Delighted Customers." Your role is crucial in achieving this mission.

Why Choose Craft-Bilt?

  • Work Environment: Experience a professional yet relaxed workplace with a casual dress code. Personal Protective Equipment (PPE) is provided for production areas.
  • Employee Discounts: Enjoy discounts on our premium products after one year of service.
  • Work-Life Balance: We value your time; no expectation to take work home.
  • Comprehensive Benefits: FULLY PAID healthcare and dental insurance for you and your eligible dependents with NO payroll deductions.
  • Additional Perks: Free life insurance, short-term and long-term disability, 401(k) with company match, year-end bonuses, paid time off, and paid holidays.

What We Are Seeking:

  • Experience: Minimum of two years in a manufacturing environment.
  • Professionalism: A strong commitment to customer care and professionalism.
  • Problem Solver: A knack for troubleshooting and providing solutions.
  • Communication Skills: Excellent verbal and written communication abilities.
  • Learning Attitude: A desire to understand our diverse range of products.
  • Adaptability: Ability to thrive in a dynamic environment with changing priorities.
  • Attention to Detail: Strong organizational skills and meticulous attention to detail.

Requirements:

  • Customer Interaction: Two years of experience in customer communication via phone and email in a manufacturing context.
  • Tech-Savvy: Proficient in Microsoft Word and Excel, with a typing speed of at least 40 words per minute.
  • Systems Experience: Over two years of experience with ERP, CRM, or CPQ systems, including Bills of Materials (BOMs) and routings.
  • On-Site Commitment: Availability to work on-site full-time, Monday through Friday.

Are you ready to contribute your skills to a team that values your input and fosters a great working environment? Join Craft-Bilt Manufacturing Co. and be part of a culture that emphasizes excellence and customer satisfaction.



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