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Client Support Specialist

2 months ago

Souderton, Pennsylvania, United States Craft-Bilt Mfg. Co. Full time

Location: Souderton, PA, USA | Employment Type: Full Time

Position: Client Support Specialist

About Us: Craft-Bilt Mfg. Co. is a pioneering and family-owned enterprise with a legacy of over 76 years in the manufacturing sector, specializing in products for both residential and commercial renovation markets. Our extensive range includes outdoor home improvement solutions such as sunrooms, awnings, solar shades, canopies, aluminum and glass railings, and waterproof aluminum decks. We are committed to delivering customer service that surpasses expectations, guided by our mission statement: "Enthusiastic Employees...Flawless Performance...Delighted Customers."

Benefits of Joining Craft-Bilt:

  • Professional yet relaxed workplace atmosphere with a casual dress code, including appropriate PPE in production areas.
  • Employee discounts on purchases after one year of service.
  • Excellent work-life balance, with no expectation to work outside of regular hours.
  • Comprehensive compensation package featuring FULLY PAID healthcare and dental coverage for you and eligible dependents, with NO payroll deductions.
  • Additional perks include company-funded life insurance, short-term and long-term disability, 401(k) with company matching, year-end bonuses, paid time off, and holidays.

Ideal Candidate Profile:

  • Minimum of two years of experience in a manufacturing setting.
  • Exhibit a high standard of professionalism and customer service.
  • Enjoy problem-solving and troubleshooting.
  • Possess strong communication skills, both verbally and in writing.
  • Demonstrate a willingness to learn about our diverse product offerings.
  • Adapt effectively in a dynamic environment with changing priorities.
  • Show exceptional attention to detail and organizational capabilities.

Qualifications:

  • At least two years of experience in customer communication via phone and email within a manufacturing context.
  • Proficient in Microsoft Word and Excel, with a typing speed of no less than 40 words per minute.
  • Two or more years of experience with ERP, CRM, or CPQ systems, including familiarity with BOMs and routings.
  • Willingness to work on-site as a full-time employee during standard business hours.

Equal Opportunity Employer: Craft-Bilt Mfg. Co. is an equal opportunity employer (M/F/D/V).