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Client Support Specialist

2 months ago


Souderton, Pennsylvania, United States Craft-Bilt Manufacturing Full time

Join Our Team as a Client Support Specialist

Craft-Bilt Manufacturing Co. is a leader in the home improvement and renovation sectors.

As a family-owned business for over 76 years, we focus on providing exceptional outdoor enhancement products such as sunrooms, awnings, solar shades, canopies, aluminum and glass railings, and waterproof aluminum decks.


Our mission is straightforward:
"Enthusiastic Employees...Flawless Performance...Delighted Customers." Your role is crucial in achieving this mission.

Why Choose Craft-Bilt?

Work Environment:
Experience a professional yet comfortable workplace with a casual dress code. (PPE is provided for production areas)

Employee Discounts:
After one year, enjoy discounts on our outstanding products.

Work-Life Balance:
We value your time; work hard during your hours, but there is no expectation to take work home.

Comprehensive Benefits:
FULLY PAID healthcare and dental insurance for you and your eligible dependents with NO payroll deductions.

Additional Perks:
Free life insurance, short-term and long-term disability, 401(k) with company match, year-end bonuses, PTO, and paid holidays.

What We Seek:

Experience:
Minimum of two years in a manufacturing environment.

Professionalism:
High standard of customer service and professionalism.

Problem Solver:
Enjoy troubleshooting and providing solutions.

Communication Skills:
Strong ability to communicate effectively via phone and email.

Learning Attitude:
Eager to understand our diverse product offerings.

Adaptability:
Thrive in a dynamic environment with changing priorities.

Attention to Detail:
Excellent organizational skills and meticulous attention to detail.

Requirements:

Customer Interaction:
Two years of experience in customer communication via phone and email in a manufacturing context.

Tech-Savvy:
Proficient in Microsoft Word and Excel, with a typing speed of at least 40 words per minute.

Systems Experience:
Over two years with ERP, CRM, or CPQ systems, including BOMS and routings.

On-Site Commitment:
Ability to work on-site full-time, Monday through Friday.

Are you ready to be part of a team that values your skills and offers a rewarding work environment? Join Craft-Bilt, where your enthusiasm and commitment contribute to delivering flawless performance and delighted customers every day.