Associate Service Support Specialist

2 months ago

Souderton, Pennsylvania, United States Pyramid Consulting Full time
Job Title: Associate OneSource Service Support Specialist

We are seeking a highly skilled Associate OneSource Service Support Specialist to join our team. As a key member of our scientific services team, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of our laboratory services.

Key Responsibilities:
  • Administer the computerized Maintenance Management System (CMMS) to ensure timely update and closure of work orders.
  • Utilize SAP, Service Max, and/or customer systems to capture relevant details regarding events.
  • Input data from Field Service Reports into SAP, Service Max, and/or customer systems, ensuring accuracy and attention to detail.
  • Complete follow-up transactions in a timely and organized manner, meeting deadlines and minimizing errors.
  • Collect customer data and information for account creation and maintenance, equipment additions, deletions, or entitlement changes.
  • Collaborate with third-party contractors to maintain compliance with work order closure and contractual metrics.
  • Provide regular updates to customers regarding work requests in a timely fashion.
  • Manage calibration label procedures at site, ensuring adherence to LIS processes for identified equipment.
  • Ensure compliant documentation, including engineering service reports, are stored and filed according to GxP and GDP practices.
  • Assist customers and clients in preparing for audits, retrieving documentation for inspection purposes.
  • Liaise daily with other scientific services staff across all sites.
  • Report scheduling failures to local schedulers and/or customers to reschedule.
  • Perform all work in accordance with established safety procedures.
  • Comply with company policies and procedures, adhering to company standards.
  • Escalate issues or concerns in a timely manner.
  • Maintain training and compliance in areas of health and safety, security, environmental, and operational aspects of daily activities.
Requirements and Technology Experience:
  • High School Diploma or equivalent with 3+ years' experience in an administrative support role.
  • B.A/B.S. Degree or associate degree, or 1+ years of experience in an administrative data managing role.
  • Technical problem-solving skills and attention to detail.
  • Strong communication skills, both written and verbal.
  • Self-motivated and ability to work under pressure to balance conflicting deadlines.
  • Initiative-driven with proactive skills to improve processes.
  • Service-oriented attitude combined with innovative thinking.
  • Strong interpersonal skills; strong team player with customer satisfaction focus.
  • Advanced MS Microsoft 365 skills, including Outlook, Teams, Word, and Excel.
  • Ability to work in a laboratory, controlled environments requiring personal protective equipment.
  • Job pace may be fast, and job completion demands may be high.
  • Ability to remain in a stationary position more than 25% of the time.
  • Occasional movement between labs, corridors, adjoining rooms, and buildings onsite.
  • Frequent operation of instruments, objects, tools, or controls, requiring regular bending, squatting, stretching, and reaching.
  • Occasional lifting of up to 25 pounds (potential for occasional lifting of up to 50 pounds).
  • Specific vision abilities required for this position include observing details at close range, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Occasional operation of a computer and other office machinery.
  • Employee may be required to handle hazardous waste according to local, state, and federal regulations.
  • Potential risk to lab-based hazards, including extreme temperature, biological materials, and hazardous chemicals.
  • May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against animal allergens.
  • Experience in a scientific environment.
  • Strong understanding of GLP/GxP and/or experience working in a compliance-driven environment.
  • Knowledge and understanding of EHS procedures.
  • Experience working with CMMS databases.

We are an equal employment opportunity employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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