Associate Service Support Specialist

2 months ago

Souderton, Pennsylvania, United States Pyramid Consulting Full time
Job Summary

We are seeking a highly skilled Service Support Specialist to join our team at Pyramid Consulting, Inc. This is a contract opportunity with long-term potential, and we are looking for a talented individual to fill this role.

Key Responsibilities
  • Administer the computerized Maintenance Management System (CMMS), ensuring the update and closure of work orders to meet agreed contractual metrics.
  • Utilize SAP, Service Max, and/or customer's system of record to capture pertinent detail regarding the event.
  • Input data from Field Service Reports into SAP, Service Max, and/or customer's system of record, ensuring that start and stop dates and times are correct.
  • Complete follow-up transactions in an organized, detailed, efficient manner, meeting deadlines. Data entry is accurate and errors are minimal.
  • Collect required customer data and information for account creation and maintenance, equipment adds to the program, deletes from the program, or entitlement changes.
  • Work in conjunction with Third-party contractors to maintain full compliance of work order closure as per compliance guidelines and to work towards contractual metrics.
  • Provide regular updates to the customer requesting work in a timely fashion.
  • Manage the calibration label procedure at site, ensuring that the LIS process is followed for all identified equipment.
  • Ensure all compliant documentation, including engineering service reports, are stored and filed according to GxP and GDP practices.
  • Assist both customer and client in the preparation for audits, retrieving documentation for inspection purposes.
  • Liaise daily with other Scientific Services staff across all sites.
  • Report any scheduling failures to the local scheduler and/or customer (as required) to reschedule.
  • Perform all work in accordance with established safety procedures.
  • Comply with all company policies and procedures and adhere to company standards.
  • Escalate in a timely manner any issues or concerns that arise.
  • Maintain training and compliance in areas of health and safety, security, environmental, and operational aspects of daily activities in the working environment.
  • Perform other duties as required.
Key Requirements and Technology Experience
  • High School Diploma or equivalent with 3+ years' experience in an administrative support role.
  • B.A/B.S. Degree or associate degree, or 1+ years of experience in an administrative data managing role.
  • Technical problem-solving skills and attention to detail.
  • Strong communication skills, both written and verbal.
  • Self-motivated and ability to work under pressure to balance conflicting deadlines.
  • Initiative-driven with proactive skills to improve processes.
  • Service-oriented attitude combined with innovative thinking.
  • Strong interpersonal skills; strong team player with customer satisfaction focus.
  • Advanced MS Microsoft 365 skills, including Outlook, Teams, Word, and Excel.
  • Ability to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.).
  • Job pace may be fast, and job completion demands may be high.
  • Ability to remain in a stationary position more than 25% of the time.
  • Occasional movement between labs, corridors, adjoining rooms, and buildings onsite.
  • Frequent operation of instruments, objects, tools, or controls, which will require regularly bending, squatting, stretching, and reaching to perform in a service function.
  • Occasional movement or lifting of up to 25 pounds (potential for occasional lifting of up to 50 pounds).
  • Specific vision abilities required by this position include, without limitation, the ability to observe details at close range, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus to perform the essential service functions of this position.
  • Occasional operation of a computer and other office machinery, such as a calculator, copy machine, and computer printer.
  • Employee may be required to handle hazardous waste according to local, state, and federal regulations.
  • Potential risk to lab-based hazards, including extreme temperature, biological materials, hazardous chemicals.
  • May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against animal allergens where animals are present in the laboratory environment.
  • Experience in a scientific environment.
  • Strong understanding of GLP/GxP and/or experience working in a compliance-driven environment.
  • Knowledge and understanding of EHS procedures.
  • Experience of working with CMMS databases.

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