Customer Support Professional for Employee Benefits

2 weeks ago


Phoenix, Arizona, United States Paychex Full time
Job Description

As a Service Specialist, you will provide customer service for one or more Paychex products, ensuring good customer relations are maintained and customer claims and complaints are resolved fairly and effectively.

Responsibilities:

  • Deliver quality service as an Account Manager to Paychex clients for Benefits Administration via phone, email, chat, and other avenues
  • Follow up on outstanding items, troubleshoot issues, and see items through to completion in compliance with established Service Level Agreements
  • Develop and maintain an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures related to Benefits Administration
  • Identify opportunities for process improvement and work with leaders to implement based on client needs
  • Demonstrate intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  • Document and maintain records of all interactions with clients as an Account Manager
  • Serve as a mentor for less experienced teammates
  • Perform data input, maintaining strong prioritization and organization for client needs with Benefits Administration
  • Understand Benefits Administration software and ensure client tools are up to date
  • Assist clients through Open Enrollment needs with Benefits Administration software
Qualifications

Bachelor's Degree - Preferred

Employee benefit/Health & benefit exp is preferred



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