Event Operations Supervisor

2 weeks ago


Pittsburgh, Pennsylvania, United States AEG Full time

Position Overview:
This part-time role is essential for overseeing operations at events hosted at PPG Paints Arena, which includes a variety of activities such as sports events, concerts, and family entertainment.

Key Responsibilities:
- Supervise all event staff within designated areas during events.
- Act as a primary contact for staff addressing guest service issues, security matters, and housekeeping concerns.
- Provide effective solutions by engaging with guests, management, and event leads.
- Support the arena's guest service initiatives by promoting positive employee behaviors and addressing any service failures.
- Foster the development of staff service skills and assist with incentive programs.
- Communicate detailed event requirements clearly and promptly to event personnel.
- Maintain proactive communication via radio when addressing guest incidents or complaints.
- Understand and assist in executing the emergency response plan with assigned staff.
- Monitor the operation of facilities such as elevators and escalators, reporting any maintenance issues as necessary.
- Document relevant post-event observations for management review.
- Offer additional managerial support as required.

Qualifications:
To excel in this position, candidates should meet the following criteria:

  • Preferred: Bachelor's degree from an accredited institution.
  • 1 to 2 years of relevant experience or a combination of education and experience.
  • Familiarity with facility management principles and operational services.
  • Commitment to training and maintaining high guest service standards.

Skills and Attributes:
- Demonstrates outstanding guest service, leadership, and professionalism.
- Previous supervisory experience is essential.
- Excellent interpersonal and written communication skills.
- Ability to manage multiple projects and resolve issues effectively.
- Professional appearance and work ethic.
- Capacity to work independently and engage with all staff levels, including management.
- Availability for flexible working hours, including evenings, weekends, and holidays.

Technical Skills:
Proficiency in using computers and/or tablets is necessary.

Certifications:
No specific certifications are required for this role.



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