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Event Operations Supervisor

2 months ago

Pittsburgh, Pennsylvania, United States Oak View Group Full time

Position Overview:
This part-time role is designed to provide managerial support and essential oversight for events at PPG Paints Arena, encompassing various activities such as sports games, concerts, and family entertainment shows.

Compensation:
The hourly wage for this position ranges from $19.22 to $21.78.

Benefits:
For part-time positions, benefits include a 401(k) savings plan along with 401(k) matching.

Key Responsibilities:

  • Oversee all event staff operations within a designated area during events.
  • Act as a primary contact for staff addressing guest service issues, security matters, and general inquiries.
  • Resolve issues by effectively communicating with guests, management, and department leads.
  • Support the PPG Paints Arena guest service initiative by promoting appropriate employee conduct and addressing any shortcomings.
  • Encourage the development of staff service skills and assist with incentive programs.
  • Deliver clear and timely communication regarding event requirements to all event personnel.
  • Maintain effective radio communication when managing guest incidents or complaints.
  • Proactively seek improvements in service and employee procedures.
  • Understand and assist in implementing the emergency response plan with assigned staff.
  • Monitor the operation of elevators and escalators, reporting any maintenance issues to management.
  • Document relevant post-event notes for managerial evaluation.
  • Be prepared to provide additional managerial support as needed.

Qualifications:
To excel in this role, candidates must demonstrate the ability to fulfill each essential duty effectively. The following qualifications are preferred:

  • Bachelor's degree from an accredited institution.
  • 1 to 2 years of relevant experience or a combination of education and experience.
  • Familiarity with facility management principles and operations.
  • Commitment to being trained in and supporting PPG Paints Arena's guest service standards.

Skills and Abilities:

  • Exemplary guest service skills, leadership qualities, and professionalism.
  • Prior supervisory experience is essential.
  • Strong interpersonal and written communication skills.
  • Ability to manage multiple tasks and resolve issues effectively.
  • Professional appearance and work ethic.
  • Capability to work independently and interact with all staff levels, including management.
  • Availability for flexible working hours, including evenings, weekends, and holidays.

Technical Skills:
Proficiency in using computers and/or iPads is necessary for this position.

Certifications:
No specific certifications are required for this role.