Event Service Supervisor

1 week ago


Pittsburgh, Pennsylvania, United States Duquesne Club Full time
Job Overview

The Duquesne Club, a distinguished City Club in Downtown Pittsburgh, is dedicated to fostering an environment that attracts the region's most influential thinkers and leaders across various sectors, including business, finance, politics, and the arts.

We pride ourselves on creating a welcoming atmosphere that values professionalism, friendliness, and engagement. As a **Banquet Captain**, your primary goal will be to guarantee that our members and guests enjoy an unforgettable experience. This will involve overseeing banquet staff and ensuring they are adequately trained for each event.

Key Responsibilities:

  • Prepare banquet and private dining areas in accordance with member specifications.
  • Conduct thorough inspections of dining spaces prior to guest arrival to confirm proper arrangements.
  • Lead and mentor banquet staff, providing additional training as necessary.
  • Facilitate pre-event meetings to relay menu details and special instructions.
  • Establish and uphold service standards for events, executing them flawlessly.
  • Manage drink service, pass hors d'oeuvres, coordinate meal timings, and bartend when needed.
  • Assist guests with menu inquiries, ensuring their dining experience surpasses expectations, and address any issues promptly with management.
  • Coordinate meal timing with kitchen personnel.
  • Ensure compliance with safety protocols and effectively manage any emergencies.
  • Report incidents or accidents to the Assistant General Manager.
  • Participate in Club meetings and adhere to all Club policies and procedures.

Essential Qualifications:

  • Self-motivated with the ability to work independently and efficiently.
  • Familiarity with fine dining standards, etiquette, and social customs.
  • Capability to effectively direct and supervise waitstaff.
  • Physical stamina to carry trays and meet various physical demands.
  • Excellent coordination, manual dexterity, and organizational skills to thrive during peak periods.
  • Strong verbal and written communication skills, with a professional demeanor when interacting with guests and colleagues.
  • In addition to the aforementioned responsibilities, Banquet Captains may also be tasked with off-site duties, including coordinating transportation, scheduling staff, and managing logistics for catered events.
  • Any other related responsibilities as assigned by management.

Preferred Qualifications:

Previous experience as a banquet captain in upscale dining establishments is advantageous.

If you meet the qualifications and are passionate about contributing to our team, we welcome you to help us create exceptional experiences for our members and guests.



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