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Client Support Specialist
2 months ago
Join Our Team as a Client Support Specialist
NTT DATA Services is dedicated to hiring exceptional, innovative, and passionate individuals who are eager to grow with us. We are currently seeking a Client Support Specialist to enhance our team.
Position Overview:
This role is designed for individuals who thrive in a dynamic environment and are committed to delivering outstanding customer service. The position offers a comprehensive benefits package, including medical, dental, and vision insurance, flexible spending accounts, life insurance, short- and long-term disability coverage, paid time off, and participation in a 401k program with company matching.
Compensation: The hourly rate for this position is $20.00.
Work Schedule:
Availability is required from Monday to Saturday, between 7:00 am and 7:00 pm (Central Time). Shift times may vary based on client needs, and overtime may be necessary depending on business demands.
Essential Qualifications:
- Minimum of 1 year of experience in remote customer service.
- At least 1 year of experience in an office environment, managing multiple applications on Microsoft Windows.
- High school diploma or GED is required.
Key Responsibilities:
- Provide exceptional phone support to policyholders, beneficiaries, agents, and internal stakeholders.
- Ensure customer satisfaction and strive to meet service performance metrics.
- Develop and maintain a thorough understanding of the insurance sector and the products and services offered by our team.
- Handle a high volume of calls, typically between 75 to 100 per day.
- Communicate effectively and professionally to resolve inquiries and issues.
- Collaborate with management and team members to proactively address service challenges.
- Maintain attention to detail and accountability for all work produced.
Additional Requirements:
- A designated quiet workspace is necessary for completing calls while working remotely.
- New hires must possess a working device for the 2-Factor Authentication process.
- Successful completion of Call Center training classes is mandatory, along with proficiency in the material.
Background Checks:
- Candidates must pass a drug screening and a background check, including education and employment verification.
About NTT DATA Services:
NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications. As part of a $30 billion global innovator, we assist clients in transforming their businesses through consulting, digital solutions, application development, and managed services.
We are committed to fostering a diverse and inclusive workplace. NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
If you require assistance or accommodations due to a disability, please inform your recruiter to connect you with the appropriate team.
