IT Support Specialist

1 week ago


Milwaukee, Wisconsin, United States Katapult Network Full time
About Katapult Network

Katapult Network is a dynamic organization that specializes in connecting recent college graduates with entry-level opportunities at top employers. Our mission is to provide a platform for young professionals to launch their careers and achieve their goals.

The Job

We are seeking an IT Help Desk Specialist to join our expanding team. As an IT Help Desk Specialist, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.

Key Responsibilities
  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot and resolve technical issues related to computer hardware, software, and network systems
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of computer hardware, software, and network systems
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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