Technical Support Specialist
4 weeks ago
Job Title: Technical Support Specialist
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at River Run Computers Inc. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive the best possible service.
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote access tools.
- Diagnose and resolve technical issues with hardware and software systems.
- Collaborate with the team to resolve complex technical issues.
- Document technical issues and solutions for future reference.
- Assist with on-site support in the greater Milwaukee area as needed.
Requirements:
- Associate's degree (A.A.) or equivalent from an accredited two-year college/technical school.
- 6 months+ supporting a Microsoft network environment (Windows 2003/2008/2012 domains) with centralized management for hardware, software, and backup processes.
- Reliable car and valid insurance.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and growing company.
- A collaborative and supportive team environment.
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