Technical Support Specialist

4 weeks ago


Milwaukee, Wisconsin, United States River Run Computers Inc Full time

Job Title: Technical Support Specialist

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at River Run Computers Inc. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive the best possible service.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote access tools.
  • Diagnose and resolve technical issues with hardware and software systems.
  • Collaborate with the team to resolve complex technical issues.
  • Document technical issues and solutions for future reference.
  • Assist with on-site support in the greater Milwaukee area as needed.

Requirements:

  • Associate's degree (A.A.) or equivalent from an accredited two-year college/technical school.
  • 6 months+ supporting a Microsoft network environment (Windows 2003/2008/2012 domains) with centralized management for hardware, software, and backup processes.
  • Reliable car and valid insurance.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing company.
  • A collaborative and supportive team environment.


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