IT Support Specialist
2 days ago
The Office Technology Group is seeking a skilled IT Support Specialist to provide exceptional technical assistance to our clients.
Key Responsibilities:
- Evaluate and respond to service requests in a timely and efficient manner.
- Develop and maintain comprehensive documentation for service tickets.
- Install, configure, and troubleshoot workstations, servers, network infrastructure, and other devices.
- Utilize remote monitoring and management tools to resolve technical issues and provide proactive maintenance.
- Install and manage software and related patches.
- Administer and maintain end-user accounts and permissions.
- Provide on-site technical support as needed.
- Participate in the after-hours on-call rotation.
Requirements:
- Excellent customer service skills
- Strong troubleshooting and critical thinking skills
- Ability to prioritize and multitask
- Attention to detail
- Ability to work independently and as part of a team
- Valid Wisconsin driver's license and an insurable record
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