Client Communication Specialist

6 days ago


Milwaukee, Wisconsin, United States Bray Associates-Architects INC Full time
Job Title: Client Communication Manager

We are seeking a highly skilled Client Communication Manager to join our marketing department at Bray Associates-Architects INC. This role will be responsible for maintaining, developing, and implementing client-focused communication and initiatives.

Key Responsibilities:
  • Work closely with senior leadership to maintain and develop client communication and initiatives.
  • Act as a communication liaison between clients and internal teams.
  • Provide direction to marketing designers on communication campaign strategy.
  • Manage client communication and referendum campaigns, including developing and maintaining detailed communication schedules, leading client meetings, creating content for various mediums, and coordinating with specialists and designers to develop materials.
  • Assist with the development of materials needed to support focus group and committee efforts, such as agendas, summaries, worksheets, boards, presentations, etc.
  • Review and edit monthly project progress reports developed by the marketing team on behalf of clients.
  • Respond to and coordinate client requests related to communication support.
  • Lead coordination of client events, such as groundbreakings, open houses, ribbon cuttings, etc.
  • Assist with the development, distribution, and analysis of client surveys.
  • Ensure all materials support the firm's strategic goals and brand identity and take into account intended use and audience.
  • Manage marketing activity reports related to referendum campaigns and results.
  • Contribute to team efforts by accomplishing job-related tasks as needed.
Requirements:
  • A bachelor's degree in marketing, public relations, communications, journalism, or related field.
  • A minimum of seven (7) years of marketing and communications experience.
  • Proven experience managing and leading teams.
  • Demonstrated ability to write and communicate in a clear and compelling manner, with a strong attention to detail.
  • Strong editing, proofing, and document organization skills.
  • A good eye for visualization, layout, and/or graphic design.
  • Working knowledge of Adobe Creative Suite (specifically InDesign, Illustrator, and Photoshop) and Microsoft O365.
  • Ability to prioritize job responsibilities, work independently, manage multiple projects simultaneously, and meet deadlines.
  • Highly productive work ethic that thrives in a fast-paced environment.
  • A team-oriented, collaborative, resourceful, and positive can-do attitude.

We value a culture of high work ethic, professional growth, commitment to each other and our clients, and supportive and transparent leadership. We are an equal opportunity employer and welcome applications from diverse candidates.



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