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Front Desk Team Member

2 months ago


San Antonio, Texas, United States Aperto Full time
Job Title: Front Desk and Check Out Desk Staff Member

We are seeking a highly organized and detail-oriented Front Desk and Check Out Desk Staff Member to join our team at Aperto.

Responsibilities:

  • Answer and process incoming phone calls in a professional and courteous manner.
  • Make appointments for new and follow-up patients, ensuring accurate scheduling and communication.
  • Check in patients, providing them with necessary paperwork and ensuring a smooth registration process.
  • Collect co-pays, prior balances, and deductible payments from patients, maintaining accurate records.
  • Verify insurance and obtain authorizations according to health plan requirements.
  • Communicate insurance information with patients, addressing any concerns or questions they may have.
  • Coordinate with insurance companies and attorneys' offices regarding medical records, maintaining confidentiality and adhering to HIPAA regulations.
  • Maintain strict confidentiality related to medical records and other sensitive data, transmitting records according to HIPAA law.
  • Open, sort, and distribute incoming mail, ensuring timely and accurate processing.
  • File charts and paperwork, maintaining a organized and efficient filing system.
  • Manage office inventory of medications and supplements, ensuring accurate tracking and ordering.
  • Assist with special projects as directed, demonstrating flexibility and a willingness to learn.
  • Send daily reports to designated supervisors, providing timely and accurate updates.

Requirements:

  • High school diploma or equivalent required.
  • Minimum one year experience in a medical office or facility.
  • Computer literacy and knowledge of healthcare insurance practices and compliance required.
  • Excellent written and verbal communication and customer relations skills.
  • Ability to quickly incorporate new learning into practice.

Physical and Mental Demands:

  • Requires sitting and standing associated with a normal office environment.
  • Requires keyboard work and frequent computer data entry.
  • Requires attendance on a regular basis.
  • Requires reliable transportation.