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Front Desk Team Member
2 months ago
We are seeking a highly organized and detail-oriented Front Desk and Check Out Desk Staff Member to join our team at Aperto.
Responsibilities:
- Answer and process incoming phone calls in a professional and courteous manner.
- Make appointments for new and follow-up patients, ensuring accurate scheduling and communication.
- Check in patients, providing them with necessary paperwork and ensuring a smooth registration process.
- Collect co-pays, prior balances, and deductible payments from patients, maintaining accurate records.
- Verify insurance and obtain authorizations according to health plan requirements.
- Communicate insurance information with patients, addressing any concerns or questions they may have.
- Coordinate with insurance companies and attorneys' offices regarding medical records, maintaining confidentiality and adhering to HIPAA regulations.
- Maintain strict confidentiality related to medical records and other sensitive data, transmitting records according to HIPAA law.
- Open, sort, and distribute incoming mail, ensuring timely and accurate processing.
- File charts and paperwork, maintaining a organized and efficient filing system.
- Manage office inventory of medications and supplements, ensuring accurate tracking and ordering.
- Assist with special projects as directed, demonstrating flexibility and a willingness to learn.
- Send daily reports to designated supervisors, providing timely and accurate updates.
Requirements:
- High school diploma or equivalent required.
- Minimum one year experience in a medical office or facility.
- Computer literacy and knowledge of healthcare insurance practices and compliance required.
- Excellent written and verbal communication and customer relations skills.
- Ability to quickly incorporate new learning into practice.
Physical and Mental Demands:
- Requires sitting and standing associated with a normal office environment.
- Requires keyboard work and frequent computer data entry.
- Requires attendance on a regular basis.
- Requires reliable transportation.