Front Desk Team Member
1 week ago
Front Desk Team Member Job Summary
The Front Desk Team Member will be the first point of contact for our members and guests, providing a warm and welcoming atmosphere at Gold's Gym. This role is responsible for greeting and directing members, guests, and staff, as well as performing various administrative duties as directed by the Gym General Manager.
Key Responsibilities:
- Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym.
- Provide security and control to the front door and retail area of the facility.
- Personally check each member into the gym using the proper check-in procedures.
- Monitor check-ins to identify delinquent accounts and notify Gym Management.
- Register all guests into the gym using proper registration procedures.
- Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
- Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries.
- Respond immediately to member requests, inquiries, and concerns.
- Maintain neat appearance and wear proper uniform attire with nametag while on duty.
- Distribute keys, towels, and other materials as needed.
- Process retail and concession sales.
- Help maintain a fully stocked cooler and retail inventory.
- Attend all staff meetings as directed.
- Clean and maintain the front desk area according to company standards.
- Log all maintenance concerns that are reported.
- Follow and report any safety concerns.
- Notify management of any gym or member incidents that require incident reports.
- Work when scheduled and adhere to company attendance policies.
- Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager.
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