Front Desk Team Member

4 weeks ago


San Antonio, Texas, United States Gold's Gym Full time

Job Title: Front Desk Team Member

Job Summary:

The Front Desk Team Member is responsible for providing exceptional customer service to members, guests, and staff at Gold's Gym. This role requires a warm and welcoming demeanor, with a focus on creating a positive experience for all who enter the gym.

Key Responsibilities:

  • Enthusiastically greet each member and guest, creating a friendly and positive entrance and departure to and from the gym.
  • Provide security and control to the front door and retail area of the facility.
  • Personally check each member into the gym using the proper check-in procedures.
  • Monitor check-ins to identify delinquent accounts and notify Gym Management.
  • Register all guests into the gym using proper registration procedures.
  • Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
  • Utilize the gym phone system to professionally answer guest calls, take appropriate messages, and follow up with management for all telephone inquiries.
  • Respond immediately to member requests, inquiries, and concerns.
  • Maintain a neat appearance and wear proper uniform attire with nametag while on duty.
  • Distribute keys, towels, and other materials as needed.
  • Process retail and concession sales.
  • Help maintain a fully stocked cooler and retail inventory.
  • Attend all staff meetings as directed.
  • Clean and maintain the front desk area according to company standards.
  • Log all maintenance concerns that are reported.
  • Follow and report any safety concerns.
  • Notify management of any gym or member incidents that require incident reports.
  • Work when scheduled and adhere to company attendance policies.
  • Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager.


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