Front Desk Team Member
4 weeks ago
Job Title: Front Desk Team Member
Job Summary:
The Front Desk Team Member is responsible for providing exceptional customer service to members, guests, and staff at Gold's Gym. This role requires a warm and welcoming demeanor, with a focus on creating a positive experience for all who enter the gym.
Key Responsibilities:
- Enthusiastically greet each member and guest, creating a friendly and positive entrance and departure to and from the gym.
- Provide security and control to the front door and retail area of the facility.
- Personally check each member into the gym using the proper check-in procedures.
- Monitor check-ins to identify delinquent accounts and notify Gym Management.
- Register all guests into the gym using proper registration procedures.
- Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
- Utilize the gym phone system to professionally answer guest calls, take appropriate messages, and follow up with management for all telephone inquiries.
- Respond immediately to member requests, inquiries, and concerns.
- Maintain a neat appearance and wear proper uniform attire with nametag while on duty.
- Distribute keys, towels, and other materials as needed.
- Process retail and concession sales.
- Help maintain a fully stocked cooler and retail inventory.
- Attend all staff meetings as directed.
- Clean and maintain the front desk area according to company standards.
- Log all maintenance concerns that are reported.
- Follow and report any safety concerns.
- Notify management of any gym or member incidents that require incident reports.
- Work when scheduled and adhere to company attendance policies.
- Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager.
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