Client Relations Supervisor
2 weeks ago
Customer Service Manager
The Customer Service Manager is responsible for leading and guiding customer service personnel in their daily tasks, which include addressing customer inquiries and resolving issues or complaints effectively.
Key Responsibilities
- Supervise a team of customer service agents.
- Evaluate interactions between agents and clients.
- Manage order processing and backlog effectively.
- Assist customers daily with estimates and order management.
- Keep team members updated on changes to company products and services.
- Compile reports on customer feedback and inquiries.
- Assess team performance and generate analytical reports.
- Create knowledge-based documents and propose improvements.
- Support the preparation of departmental budgets.
- Prioritize workflow and stay informed about industry developments.
- Perform additional related tasks as necessary.
Qualifications
- 3-5 years of experience in customer sales.
- Strong leadership and communication abilities.
- Comprehensive understanding of customer service principles.
- Detail-oriented with strong problem-solving skills.
- Proficient in Microsoft Office Suite.
Preferred Qualifications
- Experience in a supervisory role.
Physical Requirements
- Ability to sit at a desk for extended periods.
- Occasional lifting of items weighing up to 15 pounds.
- Repetitive data entry tasks.
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