Elite Customer Relations Coordinator

2 weeks ago


Joliet, Illinois, United States Caesars Entertainment Full time

Flexible Work Schedule

Attractive Compensation Package

Positive Work Environment with Growth Potential

KEY RESPONSIBILITIES:

  • Deliver exceptional customer service to VIP patrons while actively promoting the exclusive lounge and rewards program.
  • Welcome and check-in VIP clients upon their arrival.
  • Understand and utilize the preferences of VIP players to ensure tailored service.
  • Arrange accommodations, dining, transportation, and special event bookings.
  • Handle incoming guest inquiries and provide complimentary hotel arrangements and other perks as required.
  • Facilitate special requests in collaboration with the marketing team and external partners for our VIP clientele.
  • Compile daily activity reports and prepare necessary documentation to support the marketing team.
  • Proactively anticipate and fulfill the needs of VIP guests before they are expressed.
  • Prepare and relay information regarding expected arrivals for hotels and transportation services.
  • Assist in the organization and execution of special events.
  • Address internal and external guest inquiries, ensuring effective resolution of issues.
  • Maintain high standards of courtesy, hospitality, and professionalism.
  • Stay informed about property and brand events, initiatives, products, and services available to VIP guests.
  • Perform all related tasks as assigned by the Director of Marketing.
  • Comply with regulatory, departmental, and company policies.

REQUIREMENTS:

  • High school diploma or GED required; college degree preferred.
  • Minimum of two years of experience in customer service preferred.
  • Exceptional customer service and problem-solving abilities.
  • Strong interpersonal skills with an outgoing demeanor.
  • Exemplary verbal communication and customer service skills.
  • Able to manage multiple tasks efficiently while demonstrating strong time management skills.
  • Professional appearance and demeanor.
  • Availability to work flexible hours, including nights, holidays, and weekends, with the possibility of overtime on short notice.

JOB REQUIREMENTS:

  • Ability to lift and carry objects weighing up to 25 lbs.
  • Position involves 90% standing and 10% walking.
  • Requires some physical activities such as pushing, twisting, bending, kneeling, climbing, and frequent reaching.
  • Must be responsive to various sensory cues.
  • Ability to maintain fast-paced mobility for extended periods.
  • Capable of working in crowded, noisy, or otherwise demanding environments.
  • Ability to thrive in a fast-paced setting with constant interaction with customers.


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