Elite Customer Relations Coordinator
2 weeks ago
Flexible Work Schedule
Attractive Compensation Package
Positive Work Environment with Growth Potential
KEY RESPONSIBILITIES:
- Deliver exceptional customer service to VIP patrons while actively promoting the exclusive lounge and rewards program.
- Welcome and check-in VIP clients upon their arrival.
- Understand and utilize the preferences of VIP players to ensure tailored service.
- Arrange accommodations, dining, transportation, and special event bookings.
- Handle incoming guest inquiries and provide complimentary hotel arrangements and other perks as required.
- Facilitate special requests in collaboration with the marketing team and external partners for our VIP clientele.
- Compile daily activity reports and prepare necessary documentation to support the marketing team.
- Proactively anticipate and fulfill the needs of VIP guests before they are expressed.
- Prepare and relay information regarding expected arrivals for hotels and transportation services.
- Assist in the organization and execution of special events.
- Address internal and external guest inquiries, ensuring effective resolution of issues.
- Maintain high standards of courtesy, hospitality, and professionalism.
- Stay informed about property and brand events, initiatives, products, and services available to VIP guests.
- Perform all related tasks as assigned by the Director of Marketing.
- Comply with regulatory, departmental, and company policies.
REQUIREMENTS:
- High school diploma or GED required; college degree preferred.
- Minimum of two years of experience in customer service preferred.
- Exceptional customer service and problem-solving abilities.
- Strong interpersonal skills with an outgoing demeanor.
- Exemplary verbal communication and customer service skills.
- Able to manage multiple tasks efficiently while demonstrating strong time management skills.
- Professional appearance and demeanor.
- Availability to work flexible hours, including nights, holidays, and weekends, with the possibility of overtime on short notice.
JOB REQUIREMENTS:
- Ability to lift and carry objects weighing up to 25 lbs.
- Position involves 90% standing and 10% walking.
- Requires some physical activities such as pushing, twisting, bending, kneeling, climbing, and frequent reaching.
- Must be responsive to various sensory cues.
- Ability to maintain fast-paced mobility for extended periods.
- Capable of working in crowded, noisy, or otherwise demanding environments.
- Ability to thrive in a fast-paced setting with constant interaction with customers.
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