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Client Relations Supervisor
2 months ago
Customer Service Manager
The Customer Service Manager at Allied Valve Inc. will be responsible for guiding and supporting customer service personnel in their daily tasks, which include addressing customer inquiries and resolving any issues or complaints that may arise.
Key Responsibilities
- Lead a team of customer service agents.
- Oversee interactions between agents and clients.
- Manage order processing and backlog effectively.
- Assist customers daily with quotes and order placements.
- Keep team members updated on changes to company products and services.
- Compile reports regarding customer feedback and inquiries.
- Evaluate team performance and generate performance reports.
- Create knowledge-based documents and suggestions for enhancements.
- Support the preparation of departmental budgets.
- Prioritize workflow and stay informed about industry developments.
- Carry out additional related tasks as required.
Qualifications
- 3-5 years of experience in customer sales.
- Excellent management and communication abilities.
- In-depth understanding of customer service principles.
- Detail-oriented with strong problem-solving skills.
- Proficient in Microsoft Office Suite.
Preferred Qualifications
- Experience in a supervisory role.
Physical Requirements
- Ability to sit at a desk for extended periods.
- Occasional lifting of items weighing up to 15 pounds.
- Repetitive movements associated with data entry tasks.
