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Medical Client Relations Representative

2 months ago

Joliet, Illinois, United States Allied Health Solutions Medical Group Full time
Benefits:
  • 401(k) matching
  • Company gatherings
  • Attractive salary
  • Dental coverage
  • Health coverage
  • Opportunities for career advancement
  • Paid leave
  • Training and professional development
  • Vision coverage
Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
  • Medical, Dental and Vision Insurance
  • 401K
  • Paid Holidays
Job Overview
We are looking for a Medical Call Center Representative to become a part of our team. In this position, you will engage with patients and other callers to ascertain their needs, handle requests, escalate issues, and deliver effective solutions that guarantee a positive customer service experience with our organization. The ideal candidate is personable, tech-savvy, and capable of maintaining composure in high-pressure situations.

Key Responsibilities
  • Handle a significant volume of incoming calls and emails
  • Determine the purpose of the customer's call, gather pertinent information, and provide solutions
  • Utilize pre-prepared scripts for various customer service inquiries
  • Employ best practices in customer service techniques to foster rapport and build relationships with clients
  • Record all customer interactions
  • Achieve personal and team performance targets
  • Participate in training sessions to keep skills and knowledge current
  • The representative must be able to manage multiple tasks in a calm and efficient manner, show adaptability towards new projects and protocols, and encourage a positive team atmosphere
  • Communications may involve actions such as: connecting callers to suitable medical resources effectively; assisting patients with appointment scheduling through appropriate channels; educating patients about provider/hospital/community resources
  • Ability to draft reports, business correspondence, and procedural documents
  • Ability to effectively present information and respond to inquiries from patients, providers, and the general public
  • All other responsibilities as assigned by management

Qualifications
  • High school diploma/GED. A college degree is preferred
  • Prior experience as a Customer Service Representative or in a comparable role is advantageous
  • Proficient in using computers and customer management software. Familiarity with Microsoft Word and Microsoft Excel is essential
  • Exceptional phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to perform well under pressure
  • Highly organized with the capability to prioritize tasks and manage time effectively