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Logistics Coordinator

2 months ago

Ashland, Virginia, United States NEFCO Corp Full time
Job Summary:

The Logistics Manager will be primarily responsible for overseeing all branch logistics activities relating to distribution operations, executing all receiving, storage, inventory control, pick, packing and route loading for delivery of products.

Key Responsibilities:
  • Direct, optimize, and coordinate all warehouse activity to ensure seamless operations.
  • Foster a culture of continuous improvement by leveraging key metrics, training, and coaching to keep Associates focused on the most critical elements of the operation.
  • Maintain open communications with all operations personnel, as needed, to ensure effective collaboration and problem-solving.
  • Support Customer Service, Counter staff, QA/QC, and Inventory Control as needed to ensure customer satisfaction and quality control.
  • Monitor branch review queue and respond to any inbound, outbound and/or product questions in a timely and professional manner.
  • Daily warehouse walkthrough to check for safety and housekeeping issues, ensuring a safe and clean working environment.
  • Review and analyze daily reports to identify opportunities and root causes, driving continuous operational improvement.
  • Oversee all cross-dock and transfer situations as they arise, ensuring efficient and effective logistics operations.
  • Address and solve general branch issues as they arise, demonstrating strong problem-solving and conflict resolution skills.
  • Ensure all parcel package shipments are processed timely and accurately for customer delivery, meeting customer expectations and company standards.
  • Personnel Management: Resolve any employee issues, foster communication and teamwork among staff to ensure accomplishment of operational goals with high levels of performance and standards being the norm.
  • Completion of all assigned NEFCO trainings, ensuring compliance with company policies and procedures.
  • Monitor and enforce all NEFCO training initiatives for associates under your supervision.
  • Assist in implementation of new training and enhance existing training processes for associates under your supervision.
  • Accept responsibility for company projects that may be indirectly related to his/her area of responsibility, demonstrating a commitment to company goals and objectives.
  • Ensure a safe and clean working environment, evaluating personnel and providing Management with employee reviews as requested.
  • Communicate policies to ensure compliance and consistently administer corrective action as necessary, upholding company standards and expectations.
  • Quality Assurance: Ensure inventory accuracy to minimize shrink, damage, and obsolete inventory, maintaining high levels of quality and control.
  • Adherence to customer delivery times, linehaul pull times, on-time delivery truck departure, and efficient delivery truck routing, ensuring customer satisfaction and company standards.
  • Ensure orders are picked, packed, loaded, and delivered accurately, and packaged/labeled to be presented to the customer in proper condition and easily identifiable.
  • Ensure all inbound shipments are received and put away accurately both physically and, in the system, maintaining high levels of accuracy and control.