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RV Customer Service Specialist
2 months ago
Position Overview:
As a RV Customer Service Specialist, you will play a pivotal role in ensuring our clients receive outstanding service throughout their RV maintenance journey. At General RV Center, we pride ourselves on our family-oriented values and commitment to the RV lifestyle, which has been our foundation since 1962.
Your Role:
In this position, you will be the first point of contact for our customers, acting as a vital link between them and our service department. Your responsibilities will include:
- Delivering exceptional customer service and support during the entire service process.
- Coordinating service appointments efficiently to meet customer needs.
- Engaging with customers to accurately assess their RV repair or maintenance requirements.
- Documenting repair orders with precise and comprehensive details regarding necessary services.
- Advising customers on additional products and services that can enhance their RV experience.
- Clearly articulating technical issues and proposed solutions to customers.
- Performing other tasks as directed by management.
Qualifications:
- Prior experience in customer service is essential.
- Familiarity with RV or automotive service writing is advantageous.
- Strong multitasking abilities and efficient task completion skills.
- Meticulous attention to detail and organizational skills are a must.
- Proficiency in MS Office Suite.
- A valid driver's license is required.
Benefits:
General RV offers a rewarding career path, with opportunities to make a significant impact in a dynamic industry. Our comprehensive benefits package includes medical, dental, vision, life insurance options, paid time off, and a 401k plan with company matching.
About Us:
Founded in 1962, General RV has evolved from a modest gas station into the nation's leading family-owned RV dealership. We have helped countless families embrace the RV lifestyle, and with our dedicated team, we continue to expand our reach across the country.
