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Client Account Coordinator

2 months ago

Salem, Oregon, United States Corporation Service Company Full time

Customer Account Specialist at Corporation Service Company

Location: Remote

Schedule: Standard business hours

Dedicated to providing outstanding service? So are we.

We are seeking a Customer Account Specialist to become an integral part of our Annual Report Preparation & Filing division at Corporation Service Company. In this position, you will work closely with our clients and internal departments to deliver effective solutions that improve their operational efficiency. Our customer service experts are empowered to resolve inquiries and challenges swiftly and courteously. We provide comprehensive training, mentorship, and opportunities for professional growth. Your role is to embody enthusiasm, commitment, and a dedication to delivering exceptional service. At Corporation Service Company, we cultivate an environment where excellence is not only encouraged but expected.

Our organization comprises dedicated professionals collaborating to create a positive impact on global business and local communities. With a commitment to service excellence, community involvement, and continuous improvement, Corporation Service Company serves as a cornerstone of the business landscape.

Key Responsibilities:

  • Establish strong relationships with clients to comprehend their unique requirements
  • Conduct research, analyze, review, and process legal documentation
  • Address inquiries and fulfill requests from both internal and external clients via various communication channels
  • Deliver outstanding customer service to all clients
  • Manage client portfolios and prioritize tasks to meet deadlines and specifications
  • Perform data entry, electronic filing, and document retrieval
  • Navigate efficiently across multiple databases
  • Propose process improvements as necessary
  • Enhance existing client relationships by providing exceptional service and proactively identifying relevant offerings

Requirements:

  • A minimum of 5 years of experience in business-to-business customer service or administrative roles
  • A self-motivated individual who thrives in a dynamic, team-oriented environment
  • Detail-oriented with strong analytical skills
  • Excellent prioritization and time-management abilities
  • Adaptability, multitasking skills, and problem-solving capabilities
  • Proficiency in MS Office, including Word and Excel, with strong computer literacy
  • Exceptional verbal and written communication skills
  • Experience with Salesforce is advantageous

Candidates must possess the right to work without sponsorship. On-site presence or alignment with relevant time zones may be required based on operational needs.

Compensation at Corporation Service Company is influenced by various factors, including location and individual expertise. The estimated salary range for this position is $36,391 to $55,963.