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Client Account Coordinator

2 months ago

Salem, Oregon, United States Corporation Service Company Full time

Customer Account Specialist at Corporation Service Company

Location: Remote

Schedule: Standard business hours

Are you dedicated to providing outstanding service? We are too.

We are seeking a Customer Account Specialist to become a vital part of our Annual Report Preparation and Filing division at Corporation Service Company. In this position, you will work closely with our clients and internal departments to deliver effective solutions that optimize their business processes. Our customer service experts are empowered to handle inquiries and resolve issues in a timely and courteous manner. We provide comprehensive training, mentorship, and opportunities for professional growth. Your role is to embody enthusiasm, commitment, and a focus on delivering exceptional service. At Corporation Service Company, we cultivate a culture where excellence is not just a goal but a standard.

Our organization is composed of dedicated professionals collaborating to create a positive impact on global commerce and our local communities. With an emphasis on service excellence, community involvement, and continuous improvement, Corporation Service Company stands as a pillar of support for the business sector.

Key Responsibilities:

  • Establish strong relationships with clients to comprehend their unique requirements
  • Conduct research, analyze, review, and process legal documentation
  • Respond to inquiries and fulfill requests from both internal and external clients via phone or electronic communication
  • Provide exceptional customer service to all clients
  • Manage client portfolios and prioritize tasks to meet deadlines and specifications
  • Perform data entry, electronic filing, and document retrieval
  • Efficiently navigate multiple databases
  • Propose process improvements as necessary
  • Enhance existing client relationships by delivering exceptional service and proactively identifying relevant offerings

Requirements:

  • A minimum of 5 years of experience in business-to-business customer service or administrative positions
  • A self-driven individual who thrives in a dynamic, team-oriented environment
  • Detail-oriented with strong analytical skills
  • Excellent time management and prioritization abilities
  • Adaptable, capable of multitasking, and proficient in problem-solving
  • Proficient in MS Office, including Word and Excel, with strong computer skills
  • Exceptional verbal and written communication skills
  • Experience with Salesforce is advantageous

Candidates must possess the right to work without sponsorship. On-site presence or alignment with relevant time zones may be required based on operational needs.

Compensation at Corporation Service Company is influenced by various factors, including location and individual expertise. The estimated salary range for this position is $36,391 to $55,963.