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Client Account Coordinator

2 months ago

Salem, Oregon, United States Corporation Service Company Full time

Customer Relations Specialist at Corporation Service Company

Location: Remote

Schedule: Standard business hours

Are you dedicated to providing outstanding service? We are too.

We are seeking a Customer Relations Specialist to be part of our Annual Report Preparation & Filing division at Corporation Service Company. In this position, you will work closely with our clients and internal teams to deliver effective solutions that enhance their operational efficiency. Our customer service experts are empowered to address inquiries and resolve issues in a timely and courteous manner. We provide comprehensive training, mentorship, and opportunities for professional growth. Your role is to embody enthusiasm, commitment, and a dedication to delivering exceptional service. At Corporation Service Company, we cultivate an environment where excellence is not only encouraged but expected.

Our organization comprises committed individuals working collaboratively to make a positive impact on global business and local communities. With a focus on service excellence, community involvement, and continuous improvement, Corporation Service Company serves as a vital support system for the business landscape.

Key Responsibilities:

  • Establish strong relationships with clients to understand their unique requirements
  • Conduct research, analyze, review, and process legal documentation
  • Respond to inquiries and fulfill requests from both internal and external stakeholders via phone or electronic communication
  • Provide exceptional customer service to all clients
  • Manage client portfolios and prioritize tasks to meet deadlines and expectations
  • Perform data entry, electronic filing, and document retrieval
  • Efficiently navigate multiple databases
  • Propose process improvements as necessary
  • Enhance existing client relationships by delivering outstanding service and proactively identifying relevant offerings

Requirements:

  • At least 5 years of experience in business-to-business customer service or administrative roles
  • Self-driven individual who thrives in a dynamic, team-oriented environment
  • Detail-oriented with strong analytical skills
  • Excellent prioritization and time-management abilities
  • Adaptable, capable of multitasking, and possessing problem-solving skills
  • Proficient in MS Office, including Word and Excel, with strong computer literacy
  • Exceptional verbal and written communication skills
  • Experience with Salesforce is advantageous

Candidates must have the right to work without sponsorship. On-site presence or alignment with relevant time zones may be required based on operational needs.

Compensation at Corporation Service Company is influenced by various factors, including location and individual expertise. The estimated salary range for this position is competitive.