Multifamily Community Operations Coordinator

2 weeks ago

Seattle, Washington, United States Cushman Wakefield Multifamily Full time

Job Title: Multifamily Community Operations Coordinator

Job Description Summary:

The Multifamily Community Operations Coordinator plays a crucial role in ensuring our properties are maintained to the highest standards, delivering exceptional service consistently. This position involves fostering and leading high-performing teams to optimize property performance.

Key Responsibilities:

  • Oversee the daily operations of our community in a dynamic environment.
  • Support the Property Manager in managing all aspects of operations, including maintenance, improvements, lease management, budgeting, financial forecasting, reporting, collections, and marketing.
  • Enhance customer satisfaction by providing outstanding service and communication to residents and prospects, thereby boosting renewals and revenue.
  • Ensure all lease and renewal documentation is completed in accordance with company standards.
  • Monitor and assess advertising efforts and client engagement.
  • Uphold the mission of Cushman & Wakefield by maintaining a high standard of management practices.
  • Assist the Property Manager in supervising the on-site team, ensuring compliance with company policies and procedures.
  • Recruit, interview, and mentor on-site staff to maintain an effective team.
  • Keep resident files organized and compliant with company regulations.
  • Foster a positive living environment through prompt conflict resolution and consistent follow-up.
  • Manage the community budget and financials effectively.
  • Collaborate with leasing staff to achieve leasing and marketing objectives.

Essential Skills:

  • Strong communication and customer service abilities.
  • Proficient in computer applications, including Microsoft Office Suite.
  • Basic office management, bookkeeping, and sales skills with excellent verbal and written communication.
  • Ability to identify leasing opportunities and set performance goals for team members.
  • Leadership skills to supervise daily operations and ensure adherence to policies.
  • Capacity to work collaboratively with leasing staff to meet objectives.

Qualifications:

  • Bachelor's Degree preferred; High School Diploma or equivalent required.
  • Minimum of 3 years in Property Management and at least 1 year in a management role.

Work Environment:

This position operates within a professional office setting and may require travel between properties in various weather conditions.

Physical Requirements:

Employees must be able to stand and walk for extended periods, navigate stairs and ladders, and occasionally lift or move objects weighing up to 25 pounds.

Additional Information:

This job description is intended to provide a general overview of the position and is not exhaustive. Other duties may be assigned as necessary.

Cushman & Wakefield is committed to providing equal employment opportunities and fostering a diverse workplace.

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