Service Coordinator
7 days ago
Redline Equipment is a leading agricultural equipment dealership with 12 locations across the Midwest region, primarily serving Case IH equipment. We pride ourselves on providing exceptional customer support through our sales, financing, service, and parts departments. Our goal is to offer a positive work environment, growth opportunities, and competitive compensation packages, including a comprehensive benefits program.
About the PositionThe Service Coordinator will play a key role in leading our service team and delivering outstanding customer service. The ideal candidate will possess strong mechanical and technical skills, as well as a solid understanding of financial objectives and administrative tasks. Key responsibilities include supervising service department staff, aligning company policies, coordinating service work, and ensuring customer issues are resolved promptly.
Responsibilities- Supervise and develop service department staff to meet high performance and morale standards.
- Implement company policies, standard operating procedures, and campaigns.
- Coordinate service work scheduling and maintain a smooth workflow.
- Advise customers on necessary repair services and preventative maintenance.
- Resolve customer issues promptly and according to company guidelines.
- Adhere to company work-in-process policy.
- Evaluate and recondition trade-in equipment.
- Process warranty claims according to policy.
- Complete PIP and campaigns according to manufacturer guidelines.
- Maintain service tools and vehicles in good condition.
- Ensure safe facility, equipment, and operations.
- Verify service vehicles and drivers are properly maintained and compliant with regulations.
- Inspect completed work and ensure accuracy.
- Account for time records, including overtime, on-call scheduling, and vacation approval.
- Keep the shop area clean.
- High School Diploma or equivalent required; bachelor's degree or equivalent experience preferred.
- Service/mechanical experience with farm or heavy equipment and/or diesel engines.
- Proven customer service and communication skills.
- Ability to use desktop or laptop computer, including Microsoft Office Suites.
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