Workplace Service Coordinator

3 weeks ago

Bellevue, United States LeadStack Inc. Full time

LeadStack Inc. is an award-winning, one of the nation’s fastest-growing, certified minority-owned (MBE) staffing services provider of the contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we’re proud to partner with some of the most admired Fortune 500 brands in the world.


We have an immediate contract position with one of our direct client.



Title: Workplace Service Coordinator

Pay Rate : $25-$29/hr on W2

Contract Duration: 6 months with Possibility of an extension

Location of Role: 100% onsite at one of our two locations - Bellevue WA 98004 or Seattle WA 98103

Able to travel between both office locations on a weekly basis.

(M-F from /8am - 5pm)


Job Description/Notes:


An overview of a day for this contractor - Walking the floors/buildings auditing for cleanliness and damage, reporting issues found, collaborating with vendors to clean or repair found issues. Responding to & working our in-house ticketing system, Slack messages and Asana tasks. Supporting events with setup/clean up. Attending meetings with colleagues, business partners and vendors. Invoice data entry and budget monitoring. Securing approval for funds for repairs and maintenance. Helping team members on projects and occasionally filling it at the Welcome Desk if needed.


Must have skills:

Minimum 2-5 years of related hands-on Facilities and customer service experience required ideally supporting a high growth, 100,000 square foot + facility.

Self-starter; handles self with minimal direction and is proactive with a can-do approach

Excellent interpersonal communication skills; oral, written, and electronic

Willingness to provide concierge level of customer service

Teachable skills: Google suite, Slack, Asana and Salesforce case management system.


Optional skills: Light ability to do minor repairs with basic tools. Knowledge of HVAC systems, lighting systems and basic plumbing.




The Workplace Services Coordinator will report to the Regional Manager, Workplace Services, Americas. This person is a local representative of the Real Estate and Workplace Services team and will be responsible for the day to day facility operations and office services for both the Bellevue and Seattle office. This position requires the ability to work with a high level of autonomy, exercise a moderate degree of discretion and latitude, provide a high level of customer service and be able to travel between both office locations on a weekly basis.


RESPONSIBILITIES


* Managing the facility's daily maintenance and upkeep for our sites

* Oversee and ensure accuracy for the team in the use of our Salesforce Asset Management Tool.

* Helping the local team with work prioritization, ensuring most critical work is completed to support the business

* Help oversea budget management for the region - receive invoices, process payments, document & ensure accuracy.

* Fill in for our DATA1 and Bellevue facilities team members when out of the office

* Fill in for Office Services when team members are out of the office

* Develop and maintain relationships with our Property Managers, Security, Health and Safety Team and our vendors

* Partnering with the Programs Team and other Business Partners on Puget Sound projects

* Trained to support the Welcome Desk and Event Support and able to float between all of our offices as needed

* Help develops team-based solutions to complex problems and issues

* Serve as an information hub for our staff on a daily basis

* Understand and support new Workplace Services initiatives and roll-out to the team

* Understand and provide training to the team to deliver world class guest experience across all departments

* Quickly respond to employee needs in person, via phone, email, or our internal social network

* Responsible for partnering with project manager on construction projects and providing regular updates to leadership

* Provide guidance and support for escalation of facilities, concierge or event issues

* Monitor Slack and other communication channels to ensure same voice from the whole team

* Monitor ticketing queue and dashboard to ensure team is meeting SLAs

* Provide support for coordination of on site events and room set-up as needed


REQUIREMENTS


* Minimum 2 years of related hands-on Facilities and customer service experience required ideally supporting a high growth, 100,000 square foot + facility.

* Self-starter; handles self with minimal direction and is pro-active with a can-do approach

* Ability to work cross-functionally with teams, establishing and maintaining cohesive working relationships

* Excellent interpersonal communication skills; oral, written, and electronic

* Proficient using Google Suite, Slack, and have a willingness to learn other core technologies

* Office-based role as most of the responsibilities are conducted and managed on-site. Will be asked to split time between both offices each week.




To know more about current opportunities at LeadStack, please visit us at .

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