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Medical Office Coordinator

2 months ago

Bellevue, Ohio, United States NOMS Healthcare Full time
Job Summary:

We are seeking a highly organized and detail-oriented Medical Receptionist to join our team at NOMS Healthcare. As a Medical Receptionist, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.

Key Responsibilities:
  • Greet Patients and Families: Welcome patients and families in a polite, prompt, and helpful manner, conveying a positive image of our medical office.
  • Manage Patient Data: Update and maintain accurate patient data, insurance information, and collect co-pays or outstanding balances owed.
  • Answer Phones and Screen Calls: Answer phones in a pleasant manner, deal with customer needs expeditiously, and screen calls to provide information and take messages.
  • Process Documents: Scan documents, identify documents, process the fax folder, and file in appropriate folders/charts.
  • Establish Relationships: Establish and maintain effective working relationships with patients, employees, and the public.
  • Comply with Regulations: Comply with all HIPAA and OSHA regulations and policies.
  • Complete Paperwork: Complete necessary paperwork, such as encounter forms, and use a computer system to generate information necessary for billing.
  • Maintain a Clean Environment: Maintain a clean, orderly waiting area, including the beverage area and reading materials.
  • Schedule Appointments: Schedule testing/procedures and patient appointments with other physicians as directed.
  • Coordinate Patient Movement: Coordinate patient movement, report problems or irregularities, and attend meetings as required.
  • Assist with Office Equipment: Assist in the care and maintenance of office equipment.
Requirements:
  • Education: High school graduation or equivalent.
  • Typing Ability: Typing ability and word processing/computer skills.
  • Experience: Minimum of one year of experience in a customer service setting, preferably six months in a healthcare setting, and experience with office equipment.
  • Knowledge: Knowledge of medical terminology is desirable.
Working Conditions:

Office setting, well-ventilated and well-lit. Work involves frequent telephone contact with patients, constant interaction with others, and some exposure to communicable diseases.

Physical and Mental Demands:

Sitting for extended periods, some stooping and bending, and requires sitting to standing throughout the day as required. Requires eye-hand coordination, finger dexterity, and the ability to view computer screens for long periods.