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Healthcare Patient Support Specialist

2 months ago

Littleton, Colorado, United States Serenity Healthcare, LLC Full time
Position: Patient Care Advocate

Serenity Healthcare, LLC is in search of a dedicated Patient Care Advocate to join our clinical support team. In this role, you will play a crucial part in empowering patients to reclaim their lives. As a Patient Care Advocate, you will facilitate patients' access to interventional treatments and help them comprehend the advantages of Serenity's diverse treatment options. The ideal candidate will possess a background in customer service and excel in a positive, outcome-oriented environment.

Important Note: This position involves working with individuals experiencing suicidal thoughts, listening to trauma from PTSD patients, and providing essential support, which may be challenging for some individuals.

Benefits:
  • Shortened work week with 13-hour shifts
  • Paid Time Off and Holidays
  • Comprehensive Medical, Dental, and Vision Insurance (covering 90% of costs)
  • Opportunities for Career Growth
  • Chance to make a meaningful impact
Key Responsibilities:
  • Serve as a liaison between patients and healthcare providers.
  • Provide an exceptional in-person patient experience at our facilities.
  • Assist patients in navigating their treatment options.
  • Consult with patients to collect relevant information regarding their current symptoms, mental health status, and medication history.
Qualifications:
  • High School Diploma or GED required.
  • A minimum of 2 years of full-time experience in a service-oriented position.
  • Strong interpersonal and communication skills.
  • Excellent problem-solving and critical thinking capabilities.
About Us:

At Serenity Healthcare, we have successfully aided thousands of patients in reclaiming their lives through specialized clinical expertise and cutting-edge healthcare technology. Our approach focuses on offering alternative treatment options and addressing the whole person, fostering an environment of positivity, support, and healing in an outpatient context. We believe in the importance of mental health as a vital component of overall well-being.

Discover More:
  • Learn about Serenity Healthcare
  • Explore the Services We Provide
  • Meet Our Patients