Customer Care Specialist
2 weeks ago
CME Federal Credit Union is committed to providing exceptional service to our members. As a recognized leader in the financial sector, we prioritize the well-being of our associates and offer a supportive work environment. Our team enjoys a variety of benefits, including:
- Four weeks of paid time off annually
- Eleven paid holidays each year
- 401(k) plan with a match of up to 6%
- Opportunities for career growth
- A comprehensive health and wellness program with financial incentives
- Potential for annual bonuses
- A strong emphasis on work/life balance
- Pet bereavement leave
- And many additional perks
Founded by the dedicated members of the City of Columbus Fire and Police Departments, CME Federal Credit Union serves the financial needs of individuals in Franklin County and its neighboring areas. Our mission is to deliver robust financial solutions that empower our community.
Role ResponsibilitiesWe are seeking a full-time Customer Care Specialist to act as a financial advocate for our members. This role is situated within our Member Care Center.
The primary responsibilities include:
- Efficiently handling member inquiries and requests.
- Identifying and recommending financial products that align with member needs.
- Managing all electronic communication channels, including emails, voicemails, and chat services.
- Overseeing online banking services, mobile banking, and digital payment solutions.
- Proactively seeking solutions to member issues.
To excel in this role, candidates should possess a friendly demeanor, strong communication skills, and a commitment to providing empathetic service. Attention to detail and the ability to multitask in a dynamic environment are essential. A minimum of a high school diploma or equivalent, along with at least two years of relevant sales or service experience, is required. Experience in the financial sector is preferred.
If you are passionate about making a difference in the lives of others through financial services, we encourage you to consider this opportunity.
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