Automotive Customer Support Specialist

2 weeks ago


Columbus, Ohio, United States Echo Park Full time

Automotive Customer Support Specialist

EchoPark Automotive is seeking a dedicated Automotive Customer Support Specialist to join our dynamic team. In this role, you will serve as a vital link in the vehicle purchasing journey, assisting customers as they finalize their automotive purchases.

Key Responsibilities:

  • Deliver an exceptional customer experience aligned with the EchoPark brand values.
  • Facilitate customer test drives and address any inquiries they may have.
  • Ensure timely delivery of all customer vehicles.
  • Collect necessary documentation and ensure contracts are executed accurately on the first attempt.
  • Prepare all vehicles to meet EchoPark standards prior to customer delivery.
  • Collaborate with the Delivery Center Coach and Guest Care Team to resolve any post-sale customer concerns.
  • Address any customer sales inquiries or issues, coordinating necessary adjustments with the Online Sales Center.
  • Meet sales objectives by effectively communicating the advantages of EchoPark products to customers.

Ideal Candidate Attributes:

  • Adaptable, resilient, and open to change.
  • Possesses a strong work ethic and a positive professional demeanor.
  • Ability to follow established processes and guidelines.
  • Exhibits strong communication skills and active listening.
  • Shows respect and support for team members.

Qualifications:

  • Preferred experience in sales.
  • Strong presentation skills and confidence in customer interactions.
  • Proven track record of achieving sales targets.
  • Team-oriented mindset.

Benefits Offered:

  • Competitive starting salary with bonus opportunities.
  • Comprehensive health, dental, and vision insurance.
  • Retirement savings plan (401K).
  • Paid time off.
  • Access to professional development and leadership programs.
  • Casual dress environment.

Join EchoPark Automotive and contribute to our mission of ensuring every car has a happy owner. Explore the exciting opportunities we offer as we continue to grow and redefine the automotive retail experience.



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