Automotive Customer Support Specialist
2 weeks ago
Automotive Customer Support Specialist
EchoPark Automotive is seeking a dedicated Automotive Customer Support Specialist to join our dynamic team. In this role, you will serve as a vital link in the vehicle purchasing journey, assisting customers as they finalize their automotive purchases.
Key Responsibilities:
- Deliver an exceptional customer experience aligned with the EchoPark brand values.
- Facilitate customer test drives and address any inquiries they may have.
- Ensure timely delivery of all customer vehicles.
- Collect necessary documentation and ensure contracts are executed accurately on the first attempt.
- Prepare all vehicles to meet EchoPark standards prior to customer delivery.
- Collaborate with the Delivery Center Coach and Guest Care Team to resolve any post-sale customer concerns.
- Address any customer sales inquiries or issues, coordinating necessary adjustments with the Online Sales Center.
- Meet sales objectives by effectively communicating the advantages of EchoPark products to customers.
Ideal Candidate Attributes:
- Adaptable, resilient, and open to change.
- Possesses a strong work ethic and a positive professional demeanor.
- Ability to follow established processes and guidelines.
- Exhibits strong communication skills and active listening.
- Shows respect and support for team members.
Qualifications:
- Preferred experience in sales.
- Strong presentation skills and confidence in customer interactions.
- Proven track record of achieving sales targets.
- Team-oriented mindset.
Benefits Offered:
- Competitive starting salary with bonus opportunities.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan (401K).
- Paid time off.
- Access to professional development and leadership programs.
- Casual dress environment.
Join EchoPark Automotive and contribute to our mission of ensuring every car has a happy owner. Explore the exciting opportunities we offer as we continue to grow and redefine the automotive retail experience.
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