Current jobs related to Lead Customer Care Representative - Columbus, Ohio - Upstart Network, Inc.

  • Customer Service Lead

    1 month ago

    Columbus, Ohio, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K Warm Springs Rd is seeking a highly skilled and motivated Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading a team of Customer Service Representatives.Key...

  • Customer Service Lead

    2 weeks ago

    Columbus, Ohio, United States Circle K Full time

    Lead Customer Service RepresentativeAs a key member of our Circle K team, you will play a vital role in ensuring exceptional customer experiences and store operations. Your responsibilities will include:Key Responsibilities:Providing prompt, courteous customer service and resolving customer issues in a timely and professional manner.Assisting in the training...

  • Customer Service Representative

    1 week ago

    Columbus, Ohio, United States Carmax Full time

    Customer Service RepresentativeAt Carmax, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for:Meeting and greeting all service customers in a friendly mannerAssisting Service/Customer Operators with incoming service callsInterviewing and documenting customer...

  • Customer Service Representative

    4 weeks ago

    Columbus, Ohio, United States Randstad North America, Inc. Full time

    Customer Service Representative OpportunityThis is an exciting opportunity to work with a leading Insurance and Financial Services company in Columbus. As a Customer Service Representative, you will be responsible for providing top-notch support to customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide exceptional customer service...

  • Customer Service Team Lead

    1 week ago

    Columbus, Ohio, United States American Signature Inc. Full time

    About the Role:The Customer Service Supervisor at American Signature Inc. plays a vital role in ensuring our customers have a positive experience. This person assists the Manager of Customer Care in leading a team to meet department and company goals.Key Responsibilities:Assist in fostering an energetic and positive working environmentLead by example with a...

  • Team Lead

    2 weeks ago

    Columbus, Ohio, United States Discover Full time

    Job SummaryWe are seeking a highly skilled Team Lead - Customer Service to join our team at Discover. As a Team Lead, you will be responsible for providing high-quality customer service to our clients, managing a team of customer service representatives, and ensuring that our customers receive exceptional service.Key Responsibilities:Manage a team of...

  • Team Lead

    2 weeks ago

    Columbus, Ohio, United States Discover Full time

    Job Title: Team Lead - Customer ServiceWe are seeking a highly skilled Team Lead - Customer Service to join our team at Discover. As a Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.Key Responsibilities:Lead a team of customer service...

  • Customer Service Representative

    2 weeks ago

    Columbus, Ohio, United States Sutherland Global Services Full time

    We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Sutherland Global Services. As a Customer Service Representative, you will be responsible for delivering exceptional service to customers who call in looking for answers to questions. You will work with leading technologies and systems while having a dedicated...

  • Patient Access Representative Lead

    2 weeks ago

    Columbus, Ohio, United States Nationwide Children's Hospital Full time

    Patient Access Representative LeadThe Patient Access Representative Lead plays a crucial role in ensuring the smooth flow of patient access operations. This position is responsible for coordinating the needs of the department with the staff, assigning workload, and ensuring timely and accurate completion of tasks.Key Responsibilities:Monitor and manage the...

  • Customer Service Representative

    2 weeks ago

    Columbus, Ohio, United States Jackson Hewitt - 2628 Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Responsibilities:Provide top-notch customer service to...

  • Customer Service Representative

    2 weeks ago

    Columbus, Ohio, United States Public Storage Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Job SummaryAs a Customer Service Representative at Public Storage, you will be responsible for providing exceptional customer service to our clients. This includes assessing customer storage needs, making suggestions, and ensuring that storage units are ready to rent.Key...

  • Customer Service Representative

    4 weeks ago

    Columbus, Ohio, United States Renee Starr - State Farm Agent Full time

    Join Our Team as a Customer Relations RepresentativeWe are a dynamic and customer-focused insurance and financial services office looking for a talented individual to join our team as a Customer Relations Representative. As a key member of our team, you will play a vital role in establishing and maintaining strong relationships with our customers, providing...

  • Customer Service Representative

    2 weeks ago

    Columbus, Ohio, United States Russell Tobin Full time

    Our client, a leading investment firm in the financial industry, is seeking a highly skilled Customer Support Representative to provide exceptional service to internal clients.Key Responsibilities:Engage with internal clients through inbound and outbound phone calls to provide timely and effective support.Deliver high-quality service to internal clients,...

  • Customer Service Representative

    1 week ago

    Columbus, Ohio, United States Acro Service Corporation Full time

    Job DescriptionAt Acro Service Corporation, we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.Key Responsibilities:Respond to customer...

  • Customer Service Representative

    4 weeks ago

    Columbus, Ohio, United States Compunnel Inc. Full time

    Job Title: Customer Support RepresentativeJob Summary:We are seeking a highly skilled and detail-oriented Customer Support Representative to join our team at Compunnel Inc. As a key member of our financial service center, you will be responsible for handling incoming phone calls regarding various service inquiries on our financial service company's...

  • Customer Service Representative

    5 days ago

    Columbus, Ohio, United States Circle K Full time

    Key Responsibilities:• Provide exceptional customer service and resolve issues on shift.• Accurately operate cash registers and manage sales transactions.• Safely operate fuel consoles, lottery machines, and other equipment.• Maintain store facilities and equipment to ensure a clean, safe, and efficient work environment.About Circle K:Circle K is a...

  • Customer Service Representative

    1 week ago

    Columbus, Ohio, United States JM Hunter Group Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated Customer Service Representative to join our team at JM Hunter Group. As a key member of our sales team, you will be responsible for enhancing customer satisfaction and supporting sales growth.Responsibilities:Conduct daily in-person and phone sales calls to secure...

  • Customer Service Representative

    2 weeks ago

    Columbus, Ohio, United States Bobb Says Yes Full time

    Customer Care RepresentativeBobb Automotive is seeking a positive and friendly Customer Care Representative to join our A-Team. As a key member of our Call Center, you will be the face and voice of our company, responsible for providing exceptional customer service and building relationships with potential customers.Key Responsibilities:Answer customer...

  • Customer Service Representative

    1 week ago

    Columbus, Ohio, United States Pet Palace Resorts Full time

    Customer Service RepresentativeWe are seeking a highly motivated and compassionate Customer Service Representative to join our team at Pet Palace Resorts. As a key member of our customer care team, you will be responsible for providing exceptional service to our clients and their loved ones.Key Responsibilities:Provide superior customer service in all...

  • Customer Service Representative

    3 weeks ago

    Columbus, Ohio, United States Roto-Rooter (Tennessee) Full time

    About Roto-Rooter (Tennessee)Roto-Rooter, a leading provider of residential and commercial plumbing, drain cleaning, and water cleanup services in North America, is seeking a skilled Customer Service Representative to join their team in Columbia, TN.Job SummaryWe are looking for a highly motivated and customer-focused individual to provide world-class...

Lead Customer Care Representative

2 months ago

Columbus, Ohio, United States Upstart Network, Inc. Full time

Senior Customer Support Specialist

at Upstart

As a pivotal member of the Upstart team, you will leverage our innovative AI-driven platform to enhance customer satisfaction and ensure compliance with all relevant regulations. Your role as a Senior Customer Support Specialist involves managing escalated customer concerns, conducting thorough investigations, and providing insightful analysis to improve service quality.

About Upstart

Upstart is at the forefront of AI lending, collaborating with financial institutions to broaden access to affordable credit. Our commitment to transforming the lending landscape is evident as we continue to expand our services and refine our approach to credit risk assessment.

The Team

The Customer Support Team is dedicated to addressing and resolving customer complaints efficiently and effectively. Our focus is on delivering exceptional service and ensuring that all borrower concerns are handled with care and precision.

Your Impact:

  • Conduct detailed investigations and provide timely resolutions to customer complaints.
  • Analyze complaint metrics to identify trends and recommend improvements.
  • Track customer feedback and enhance complaint handling processes.
  • Act as a subject matter expert for escalated inquiries.
  • Facilitate training and mentoring for new team members.
  • Collaborate with cross-functional teams to share insights and implement process enhancements.

What We Seek:

Minimum Qualifications:

  • Minimum of 2 years of experience in customer complaint management.
  • Ability to interpret and apply policies and regulations effectively.
  • Strong investigative skills with a focus on root cause analysis.
  • Excellent communication skills, both verbal and written.
  • Proven ability to work independently and manage multiple priorities.
  • Understanding of relevant regulations such as FCRA, TILA, and FDCPA.

Preferred Qualifications:

  • Experience in the banking or financial technology sectors.
  • Familiarity with startup environments.

What You Will Appreciate:

  • Competitive salary with bonus and equity options.
  • Comprehensive health benefits including medical, dental, and vision.
  • Support for personal development and technology needs.
  • Generous vacation policy and 401(k) plan.
  • Engaging company culture with various clubs and activities.

Upstart is committed to fostering a diverse and inclusive workplace. We believe that diverse perspectives enhance our ability to serve our customers and achieve our mission.