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Customer Care Associate

2 months ago

Columbus, Ohio, United States Columbus Region Full time

Customer Service Specialist

As a vital member of our team, you will handle incoming customer service inquiries with professionalism and care.

Your role involves addressing customer concerns related to product sales and service challenges, ensuring a seamless experience for our clients.

Key Responsibilities:

  • Manage and resolve customer complaints effectively.
  • Assist clients with various service-related inquiries.
  • Deliver exceptional customer service and foster positive customer relations.
  • Field incoming calls from customers seeking assistance.
  • Identify and rectify service-related issues to enhance customer satisfaction.
  • Support customer orders, including the establishment of new accounts.
  • Monitor and maintain high levels of customer retention and satisfaction.
  • Verify customer information and respond to inquiries promptly.
  • Ensure a commitment to outstanding service delivery.
  • Maintain detailed reports on customer interactions and service quality.
  • Continuously seek to improve the customer service experience.
  • Address refund requests and service-related challenges.
  • Welcome customers and assess their needs effectively.

Join us in our mission to provide top-notch customer service and enhance the overall customer experience.