Guest Services Coordinator
2 weeks ago
We are seeking a friendly and professional Guest Services Coordinator to provide an outstanding experience for every visitor at Crowne Plaza Englewood.
Your role will involve greeting guests, managing their details, issuing keys and room assignments, and addressing any general inquiries to ensure they enjoy a pleasant stay.
The ideal candidate possesses excellent communication abilities, a strong commitment to work, and a dedication to guest satisfaction.Shift Details:
PM Shift
Key Responsibilities
- Welcome each guest warmly, facilitate their check-in and check-out processes, ensuring accurate room keys and assignments are provided.
- Handle incoming calls, process online and in-person booking requests, and respond to inquiries regarding room rates, availability, amenities, loyalty programs, and special requests.
Record Keeping:
Maintain precise records of all guest account information.
- Collaborate with housekeeping to ensure rooms are prepared for incoming guests.
- Address customer complaints as necessary.
Qualifications
- Availability on weekends is essential.
- Preferred: 1 year of experience in hospitality as a front desk agent, receptionist, or guest service representative.
- High school diploma, GED, or equivalent required.
- Familiarity with Microsoft Office and reservation management systems.
- Comfortable handling phone calls and managing stressful situations.
- Exhibits exceptional interpersonal, time management, organizational, and customer service skills.
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